Wayne Termaat
Napier
Summary
Experienced and self motivated Manager with a passion for innovation, efficiency and empowering people. Experienced in a wide range of areas related to critical infrastructure and process management, having worked in the water industry for 20 years. Level headed in times of crisis and a proven leader who is focused on doing the job smarter, not harder.
Overview
10
10
years of professional experience
Work History
Water Maintenance Manager
Fulton Hogan Water
Hastings, New Zealand
11.2022 - Current
- Developed many business processes to increase performance across the department. This included processes related to QA, Resource Management, Data Workflow, Contractor Interaction, KPI Performance, Triage, and Employee Communications.
- Collaborated with other department managers to deliver projects in-house rather than subcontracting, increasing profitability across multiple departments.
- Created and implemented work scheduling and triage response to optimize operational efficiency and reduce downtime.
- Implemented detailed work pricing templates for small project work such as New Connections, increasing visibility and profitability.
- Developed a strong team culture focused on company values.
- Improved overall relationship between the company and key clients with open and honest communications.
Relationships & Outcomes Manager
Veolia / Recreational Services Joint Venture
12.2018 - 11.2022
- Managing a team of 35 across two businesses (Joint Venture Partners)
- Built and cultivated long-term quality relationships with a number of internal and external stakeholders by addressing needs and providing leadership and technical support to the operations team.
- Navigated a highly collaborative, multi-party relationship to build trust and confidence in a challenging environment where previous performance issues existed with both the client and previous contractor.
- Built strong relationships with field operations team to support business success and create a strong team culture.
- Created a strong Health & Safety culture with a no compromise approach to safety, with reporting and improvements becoming the norm at all levels of the organisation.
- Identified opportunities for improvement and delivered on innovative solutions across a number of areas in a reactive environment.
- Monitored financial performance and pursued opportunities to improve business performance whilst reducing cost.
- Created and implemented processes to manage risk to our essential service operations during the COVID pandemic.
- Led the ongoing operations and maintenance, including upgrades of the district SCADA system
Contract Manager
Veolia
05.2014 - 12.2018
- Managed a full scope O&M contract with 20 staff covering a wide range of activities, including but not limited to, Water Treatment, Wastewater Treatment, Reticulation Management, Capital works upgrades.
- Monitored performance over a wide range of critical areas to ensure compliance with regulatory requirements and protect public health.
- Improved contract financial performance and pursued organic growth over a number of years with key clients, resulting in year on year growth.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
National Certificate in Business -
Connexis Infrastructure ITO
Wellington05.2017
National Certificate in Wastewater Treatment -
Awarded By Agriculture Industry Training Organisat
Wellington12.2009
National Certificate in Water Treatment -
Awarded By Agriculture Industry Training Organisat
Wellington03.2009
Certificate in Computer Systems Engineering - Computer Engineering
Electec College of Technology
Christchurch12.2004
NCEA Level 1,2,3 -
Agriculture Industry Training Organisation
Wellington03.2011
Skills
- Process innovation
- Critical thinking
- Culture transformation
- Safety culture development
- Business growth
- Staff management & development
- Crisis management
- Process development
- Budgeting and forecasting
- Risk analysis and management
- Relationship Development
- Business administration
- Financial Management
- Operations management
Timeline
Water Maintenance Manager
Fulton Hogan Water
11.2022 - Current
Relationships & Outcomes Manager
Veolia / Recreational Services Joint Venture
12.2018 - 11.2022
Contract Manager
Veolia
05.2014 - 12.2018
National Certificate in Business -
Connexis Infrastructure ITO
National Certificate in Wastewater Treatment -
Awarded By Agriculture Industry Training Organisat
National Certificate in Water Treatment -
Awarded By Agriculture Industry Training Organisat
Certificate in Computer Systems Engineering - Computer Engineering
Electec College of Technology
NCEA Level 1,2,3 -
Agriculture Industry Training Organisation