Wayne Termaat
Napier
Summary
Experienced and self motivated Manager with a passion for innovation, efficiency and empowering people. Experienced in a wide range of areas related to critical infrastructure and process management, having worked in the water industry for 20 years. Level headed in times of crisis and a proven leader who is focused on doing the job smarter, not harder.
Overview
10
10
years of professional experience
Work History
Water Maintenance Manager
Fulton Hogan Water
11.2022 - Current
- Developed many business processes to increase performance across the department. This included processes related to QA, Resource Management, Data Workflow, Contractor Interaction, KPI Performance, Triage, and Employee Communications.
- Collaborated with other department managers to deliver projects in-house rather than subcontracting, increasing profitability across multiple departments.
- Created and implemented work scheduling and triage response to optimize operational efficiency and reduce downtime.
- Implemented detailed work pricing templates for small project work such as New Connections, increasing visibility and profitability.
- Developed a strong team culture focused on company values.
- Improved overall relationship between the company and key clients with open and honest communications.
Relationships & Outcomes Manager
Veolia / Recreational Services Joint Venture
12.2018 - 11.2022
- Managing a team of 35 across two businesses (Joint Venture Partners)
- Built and cultivated long-term quality relationships with a number of internal and external stakeholders by addressing needs and providing leadership and technical support to the operations team.
- Navigated a highly collaborative, multi-party relationship to build trust and confidence in a challenging environment where previous performance issues existed with both the client and previous contractor.
- Built strong relationships with field operations team to support business success and create a strong team culture.
- Created a strong Health & Safety culture with a no compromise approach to safety, with reporting and improvements becoming the norm at all levels of the organisation.
- Identified opportunities for improvement and delivered on innovative solutions across a number of areas in a reactive environment.
- Monitored financial performance and pursued opportunities to improve business performance whilst reducing cost.
- Created and implemented processes to manage risk to our essential service operations during the COVID pandemic.
- Led the ongoing operations and maintenance, including upgrades of the district SCADA system
Contract Manager
Veolia
05.2014 - 12.2018
- Managed a full scope O&M contract with 20 staff covering a wide range of activities, including but not limited to, Water Treatment, Wastewater Treatment, Reticulation Management, Capital works upgrades.
- Monitored performance over a wide range of critical areas to ensure compliance with regulatory requirements and protect public health.
- Improved contract financial performance and pursued organic growth over a number of years with key clients, resulting in year on year growth.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
National Certificate in Business -
Connexis Infrastructure ITO
Wellington05.2017
National Certificate in Wastewater Treatment -
Awarded By Agriculture Industry Training Organisat
Wellington12.2009
National Certificate in Water Treatment -
Awarded By Agriculture Industry Training Organisat
Wellington03.2009
Certificate in Computer Systems Engineering - Computer Engineering
Electec College of Technology
Christchurch12.2004
NCEA Level 1,2,3 -
Agriculture Industry Training Organisation
Wellington03.2011
Skills
- Process innovation
- Critical thinking
- Culture transformation
- Safety culture development
- Business growth
- Staff management & development
- Crisis management
- Process development
- Budgeting and forecasting
- Risk analysis and management
- Relationship Development
- Business administration
- Financial Management
- Operations management
Timeline
Water Maintenance Manager
Fulton Hogan Water
11.2022 - Current
Relationships & Outcomes Manager
Veolia / Recreational Services Joint Venture
12.2018 - 11.2022
Contract Manager
Veolia
05.2014 - 12.2018
National Certificate in Business -
Connexis Infrastructure ITO
National Certificate in Wastewater Treatment -
Awarded By Agriculture Industry Training Organisat
National Certificate in Water Treatment -
Awarded By Agriculture Industry Training Organisat
Certificate in Computer Systems Engineering - Computer Engineering
Electec College of Technology
NCEA Level 1,2,3 -
Agriculture Industry Training Organisation
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