WENDIE FREEMAN
Christchurch,City
Summary
Responsible and friendly retail assistant makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Upbeat, customer-focused Sales Associate with 20+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
17
17
years of professional experience
Work History
Lunch Bar
The Nourish Food Company
Ferrymead, Christchurch
01.2023 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Processed payments from customers in a timely manner using various payment methods including credit cards, cash handling.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Cleaned, sanitized and maintained food storage, preparation and serving areas.
Retail Sales Assistant
Citta Essentials
Belfast, Christchurch
11.2021 - 09.2022
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
- Placed special orders or called other stores to find desired items.
- Computed purchases and received and processed cash or credit payment.
- Managed cash register operations using POS system and processed sales and returns.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Operated the cash register, accepted payment, and issued receipts.
Eyelash Technician
Self Employed
Edgeware, Christchurch
02.2018 - 11.2021
- Performed eyelash tinting and extention services.
- Recommended touch-up treatments based on the condition of customers' existing lash extensions.
- Removed eyelash extensions with oil-based makeup remover and lash glue dissolver.
- Educated clients on proper aftercare for their lash extensions.
- Laundered linens and restocked treatment rooms to prepare for new clients.
- Maintained a clean work area at all times by wiping down surfaces before and after each service.
- Improved client experiences by creating relaxing, comfortable salon environment.
- Educated customers on proper aftercare to maintain quality and cleanliness of eyelashes.
Retail and Fashion
K&K Womens fashion
Papanui / Hornby, Christchurch
01.2016 - 02.2018
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Answered store and merchandise questions and led customers to wanted items.
- Utilized strong communication skills to collaborate effectively with team members.
- Answered phone calls from customers providing helpful information about products.
- Achieved personal and store sales goals with sound customer service and sales protocol.
Restaurant Owner
Winnie Bagoes Gourmet Pizza Bar
City, Christchurch
12.2013 - 01.2016
- Hired, trained and motivated staff to fill all restaurant openings.
- Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
- Distributed food to service staff for prompt delivery to customers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Managed and supervised 32 employees in 2 restaurants.
- Established standards for quality control, customer service, health and safety regulations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Hair and Make up Artist
Whitebait Television
Addington, Christchurch
02.2007 - 11.2012
- Provided hair and make up techniques for Presenters
- Assisted with wardrobe and props for the show
- Created a calm environment and space for presenters
- Provided ongoing make up application and tidiness throughout
- Ensured compliance with health and safety regulations when applying cosmetics.
- Created custom looks for photoshoots and fashion shows.
- Combed, brushed and sprayed hair or wigs to set style.
- Used curlers, rollers and curling irons to press and curl hair.
Education
High School Diploma -
Avonside Girls' High School
Christchurch, NZSkills
- Excellence in customer service
- Excellent communicator
- Team leadership and training skills
- Cashiering skills
- Industry experienced Make up artist
- Extensive cosmetic and beauty knowledge
- Background in Pharmacy
References
References available upon request.
Timeline
Lunch Bar
The Nourish Food Company
01.2023 - Current
Retail Sales Assistant
Citta Essentials
11.2021 - 09.2022
Eyelash Technician
Self Employed
02.2018 - 11.2021
Retail and Fashion
K&K Womens fashion
01.2016 - 02.2018
Restaurant Owner
Winnie Bagoes Gourmet Pizza Bar
12.2013 - 01.2016
Hair and Make up Artist
Whitebait Television
02.2007 - 11.2012
High School Diploma -
Avonside Girls' High School
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