Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

WENDY DOYLE

Christchurch,CAN

Summary

To gain experience within the training team, to continue to grow my leadership skills and develop my Mentoring, coaching and training in a fulltime capacity within the Trainer Secondment Role. With the aspiration to create a strong, empowered team working towards our 'thrive strategy', while building a highly effective team, including our front line leaders. I want to inspire others and provide a secure environment for those who require additional care and support. Alongside wanting to grow my knowledge of the operation and continue working toward a consistent team of excellency and performance. Lastly, to represent above the bar customer service, using my endorsed leadership to steer a confident team in the use of responsible freedom and service.

Overview

8
8
years of professional experience

Work History

Team Manager

Air New Zealand
03.2018 - Current
  • Inspire to motivate and empower, unleashing the potential in our colleagues
  • Build a strong supportive rapport with my team, serving our people
  • Daily operational Management and support of the operation
  • Coaching and mentoring of our team, creating a development plans
  • Empowering greatness, growing my teams knowledge and learnings
  • Working closely with the wider leadership team to cultivate a cohesive positive culture and workplace
  • Strong proven leadership behaviours
  • Ensuring regulatory compliances are meet/ including Health and safety
  • Lead and direct or colleagues to deliver an exceptional and unique service to our passengers while always exceeding their expectations
  • Drive effective management of my teams leave, absence and performance
  • Showing good operational awareness and procedures
  • Support and create Good Stakeholder relationships
  • Experience with Performance issues and HR policies, processes
  • Emergency Response Ambassador
  • Good collaboration with my portfolio profiles BTU/ Recruitment/ Sustainability.

Passenger Service Manager Secondment

Air New Zealand
03.2022 - 08.2022
  • Lead and direct Christchurch Airports Front of House operation – 130 IDR, 5DR
  • Ensure we hold integrity across Health, safety and wellbeing of all airports staff
  • Hazard identification and mitigation
  • Develop and support our customer engagement strategy
  • Ensuring we consider our current state and future state to remain competitive as a ground handler
  • Support a culture of continuous improvement across all metrics
  • Identify succession planning and support and grow talent
  • Responsible for building collaborative relationships with our union partners
  • Financial management to deliver to our financial performance year on year and overall group financial results
  • Lead the team to positively influence our engagement
  • Support and drive our People Networks with‑in Christchurch
  • Ensuring regulatory compliance policies are met
  • Manpower focus to ensure efficiencies are gained
  • Training planning / recruitment succession
  • On time performance
  • Prioritization of Airport activity.

Service Delivery Leader

Air New Zealand
11.2015 - 03.2018
  • Daily leadership of the International and Domestic front‑line check ‑in area
  • Including other airlines
  • A smoothly ran operation, OTP is not compromised from the check‑in area
  • Overseeing of the resources, staff and their performance
  • Developing skills to enhance the check in experience, creating confident staff
  • Supporting the Team Manager, stepping up into this role when required, covering Annual leave/ sickness/ projects
  • Dealing with disruptions in a quick and timely professional manner alongside Transport and Accommodation requirements
  • Within this role, I have become involved with the redesign of the check‑ in area and the signage requirements needed to enhance the check in experience
  • Helping Roll out Enhance Ambassadors to Christchurch
  • Becoming an ambassador myself, bringing consistency to the check‑in experience and grooming requirements
  • Emergency Response Ambassador for Christchurch: I have helped plan and develop a major Emergency Response Exercise with the Airport Company, all emergency response units, other airlines and associated airport identities for June of this year while using Air New Zealand as the airline
  • Further involved in a Snow preparedness exercise in May2017
  • We are currently organizing to facilitate Emergency response to key staff members and all staff to have a basic knowledge, if an emergency arose
  • Facilitated Staff survey results and Code of conduct to all Christchurch based staff with a slideshow and group activities.

Education

Train the Trainer Certificate -

Polytech

Training

NZQA 4098
01.2024

Emerging Leaders -

Air New Zealand Internal
01.2017

Small Business management -

Polytech
01.2010

NZIM Principles of small Business/ marketing -

Unitech
01.2000

Skills

  • Strong communication and presentation skills
  • Significant airline experience/skills sets
  • Proven Team Leadership/ coaching
  • Christchurch Operational experience
  • Through knowledge of operational integrity
  • Regulatory compliance requirements
  • Recruitment experience

References

References available on request.

Hobbies and Interests

I have taken great joy and pride in seeing my work team evolve and being the best, they can. In my down time for my own mindfulness and wellbeing, I enjoy actively relaxing with gym sessions, Boxing, Hiking in the hills of Christchurch, biking and gardening, house renovations

Timeline

Passenger Service Manager Secondment

Air New Zealand
03.2022 - 08.2022

Team Manager

Air New Zealand
03.2018 - Current

Service Delivery Leader

Air New Zealand
11.2015 - 03.2018

Train the Trainer Certificate -

Polytech

Training

NZQA 4098

Emerging Leaders -

Air New Zealand Internal

Small Business management -

Polytech

NZIM Principles of small Business/ marketing -

Unitech

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