WENDY GEDDES

• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Prepared and sterilized instruments and materials for use by dentists.
• Enhanced patient comfort by providing gentle and thorough clinical care.
• Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
• Monitored patient comfort and safety during dental procedures.
• Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

• Managed inventory control processes to ensure appropriate stock levels, minimizing waste and reducing costs.
• Recruited, hired and developed office teams to offer best-in-class patient care.
• Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
• Facilitated ongoing professional development opportunities for staff members to enhance their skills and maintain a high level of competence in their respective roles.
• Supervised and led team of three dentists and four support staff.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Performed various administrative tasks by filing, copying and faxing documents.
• Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collaborated with dentists to assess patient care needs and create treatment plans that maximized oral health outcomes for patients.
• Prepared and processed patient referrals and transfer requests.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Managed an efficient recall system that resulted in higher appointment compliance rates among existing patients.
• Managed payroll administration duties efficiently to minimize errors in timekeeping records or payment discrepancies.
• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.
• Proven ability to learn quickly and adapt to new situations.
• Skilled in the use of EXACT dental management programme.

Bought the Smile Centre dental practice with my husband Dr Martin Geddes from a retiring dentist. Transformed the practice over 12 years to a state of art, computerised and fully compliant modern practice. Ran all aspects of the practice from reception to management of stock, payroll and health and safety. Oversaw a major renovation and update of clinical space at Smile centre in 2012.

• Evaluated software options to select an optimal dental practice management system that streamlined operations while offering user-friendly interface features for patients.
• Recruited, hired and developed office teams to offer best-in-class patient care.
• Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
• Facilitated ongoing professional development opportunities for staff members to enhance their skills and maintain a high level of competence in their respective roles.
• Developed a strong team culture, resulting in increased employee retention and reduced turnover within the dental practice.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Oversaw facilities and equipment cleanliness and safety for optimal patient protections.