Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Laubscher

Rolleston,CAN

Summary

Invested Housing Navigator / Mental Health Worker. Dedicated to forming trusting relationships and advocating for the best interest of those I support. Experience in Sustaining Tenancies, Emergency Housing, Disability Support and Mental Health. Respectful and compassionate professional offering 18 years experience in the social services field, providing guidance and Empathy.

Overview

17
17
years of professional experience

Work History

Sustaining Tenancies / Emergency Housing Navigator

Emerge Aotearoa
08.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Client goal planning.
  • Providing service users with guidance on all housing-related concerns, including land-tenant disputes and housing discrimination.
  • Excellent communication skills, both verbal and written.
  • Cultural awareness.
  • Uses critical thinking to break down problems and provide solutions to problems.
  • Organised, detail-oriented with a strong work ethic.
  • Understanding of the housing market, both private and social housing.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Keeping of written case notes / writing client reports.
  • Referrals and networking.
  • Able to conduct safety and risk assessments.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Disability Support Worker

Health Care New Zealand
12.2019 - 07.2022
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, client behaviors, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Adhered to company requirements for client interactions and care standards.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Kept accurate records for client files and handled related paperwork.
  • Designed individualized plans detailing daily activities and needs for clients.
  • Collaborated with healthcare providers to drive continuity of care.
  • Assessed risk factors of clients and made referrals for further services.
  • Facilitated family meetings to discuss client care plans.
  • Preserved and prepared reports and treatment records.
  • Participated in interdisciplinary care conferences to discuss client care plans and referrals.
  • Managed monthly financial reports.

Senior Mental Health Worker

Gateway Housing Trust
06.2006 - 09.2019
  • Documented client progress in confidential files.
  • Implemented crisis intervention plans to support client safety.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Educated clients and families about mental health issues, treatments and resources.
  • Collaborated with medical and clinical personnel to coordinate and implement client services.
  • Facilitated support groups for clients to discuss issues related to mental health.
  • Provided clients with recommendations to community resources.
  • Built partnerships with community agencies and service providers to remove access gaps.
  • Ran staff supervision.
  • Ran team meetings.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Education

Diploma In Counseling

Nelson Marlborough Institute of Technology
Nelson, NZ

Skills

  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Organisation and Time Management
  • Active Listening / empathic
  • Decision-Making
  • Excellent Communication
  • Cultural Awareness
  • Networking with outside organisations
  • Leading Training on Goal Planning
  • Client Needs Assessment
  • Leading Supervision

Timeline

Sustaining Tenancies / Emergency Housing Navigator

Emerge Aotearoa
08.2022 - Current

Disability Support Worker

Health Care New Zealand
12.2019 - 07.2022

Senior Mental Health Worker

Gateway Housing Trust
06.2006 - 09.2019

Diploma In Counseling

Nelson Marlborough Institute of Technology

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Wendy Laubscher