Wendy Mack
Summary
Dynamic professional with a proven track record at Bostik New Zealand, enhancing customer service through open communication and expert SAP knowledge. Excelled in relationship building and problem-solving, significantly improving client satisfaction. Skilled in Microsoft Suite and adept at mentoring, showcasing a blend of technical proficiency and interpersonal excellence.
Overview
17
17
years of professional experience
Work History
Customer Service
Bostik New Zealand
Auckland
08.2022 - Current
- Emphasized fast, friendly customer service.
- Coordinated customer service initiatives and staff training.
- Addressed clients' indecision, complaints, and desires head-on to overcome hesitations and close sales.
- Answered incoming calls and provided accurate information to customers.
- Maintained filing system for records, correspondence and other documents.
- Utilized Excel, Word, and PowerPoint for efficient office tasks.
- SAP proficiency demonstrated in various projects
- Managed credit processing and customer returns.
- Managed Stock Transfers between branches.
- Freight portals: NZ Post and Mainstream.
- Assisting with warehouse functions.
- Managed inventory for necessary office materials.
- Customer portals - Bunnings, The Warehouse & Build Link
Sales Administration Support
Fresh Berry Company of NZ Ltd
08.2020 - 08.2022
- Provided exceptional customer service at all times.
- Trained new customer service representatives on product knowledge and customer service skills.
- Handled escalated customer service issues as needed.
- Greeted customers and provided excellent customer service.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Administrator
McConnell Stafford-Bush & Associates Limited
Pukekohe
02.2018 - 12.2019
- Company Overview: Pukekohe – Chartered Accountants
- Excellent friendly telephone manner over the phone
- Front of house Administration
- General office duties
- Processing charges and disbursements
- Petty cash control
- Report builder
- Finalising annual accounts
- Data entry
- Invoicing
- Setting up jobs templates
- Updating Audit Shield Accountancy insurance
- Acclipse document manager
- Mail merge – Newsletters
- Weekly reporting
- Collating work in, for processing by Accountants
- Exiting clients from Xero
- Business Fitness Update
- Setting up new clients in Xero
- Setting up Bankfeeds in Xero
- Compiling jobs from outsource for review
- Assisting Director
- Pukekohe – Chartered Accountants
Office Manager
Fresh Connection Ltd
Pukekohe
09.2015 - 12.2017
- Company Overview: Pukekohe – Produce Industry
- Managing very high pressured proactive customer service team
- New business customer focus
- Order processing of wholesale fresh produce
- Processing credits
- Pricing updates and distribution
- Administration and sales support for National Business Manager
- Upskilling of others in the Administration team
- Managing Rosters, Systems, Leakage
- Weekly payroll and time sheet consolidation
- Consolidation of invoices for Accounts
- Data Entry
- Excellent relationship builder and problem solver over the phone
- New customer focus
- Collating customer orders
- Communication with other branches and assisting to implement updated procedures
- Managing warehouse and drivers
- Invoicing
- Pukekohe – Produce Industry
Customer Service Support
Bostik NZ Ltd
Auckland
07.2013 - 09.2015
- Company Overview: Auckland - Adhesives
- Front of house administration
- Order processing
- Processing of credits
- Data Entry / Forecasting
- Invoicing
- Excellent relationship builder and problem solver over the phone
- Processing of product Warranties
- Telemarketing
- Formula card processing for Production
- Word processing / Presentations
- Updating Technical Data Sheets
- Auckland - Adhesives
Administrator to National Sales Manager
Valspar Paint NZ Ltd (Hempel)
09.2010 - 07.2013
- Company Overview: Paint
- Admin and sales support
- Monthly Sales reports
- Monthly Customer Service Reports
- Overflow from Customer Service
- Presentations
- Organizing conferences
- Uniform ordering and control for all Sales Representatives and Trade stores countrywide
- Paint
Various Temp assignments
Various Temp assignments through Drake Overload
07.2008 - 06.2009
- Company Overview: Economic development agency for Waitakere City
- Front of house administration
- Excellent relationship builder and problem solver over the phone
- Conference centre facilitation
- Economic development agency for Waitakere City
Various Temp assignments
Foodstuffs
07.2008 - 06.2009
- Company Overview: Grocery distribution throughout NZ
- Front of house administration
- Grocery distribution throughout NZ
Various Temp assignments
Jenny Craig
07.2008 - 06.2009
- Company Overview: Weight Management
- Weight management consultant
- Front of house administration
- Confirming appointments
- Packing of stock
- Sales
- Weight Management
Skills
- Open communication style
- Accurate word processing
- Keyboard skills
- Knowledge of Microsoft suite
- Knowledge of SAP
- Knowledge of Attache
- Office experience
- Secretarial experience
- Attention to detail
- Accurate data entry
- Fast learner of new systems
- Customer service
- Relationship building
- Problem solving
- Team collaboration
- Mentoring
Employment Objective
To find a satisfying, challenging administrative position where my skills and experience are of benefit to the company and myself.
Biography - Interests
- Reading
- Baking
- Family activities
Skill Inventory
- Open communication style
- Accurate, efficient word processing and keyboard skills
- Knowledge of Microsoft suite, SAP, Attache
- Office and secretarial experience
- Attention to detail, accurate data entry
- Fast learner of new systems
- Excellent relationship builder and problem solver over the phone
- Help other staff by sharing my skills and experience helping them achieve their goals and the company’s
Attributes
- Approachable
- Friendly
- Considerate
- Fair
- Respectful
- Loyal
- Diligent
- Adaptable
- Flexible
- Organized
- Not afraid of hard work
- Trustworthy
- Honest
- Dedicated team player
- Work well under pressure
Personal Information
Citizenship: NZ Residency
Languages
English
Native/ Bilingual
Afrikaans
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service
Bostik New Zealand
08.2022 - Current
Sales Administration Support
Fresh Berry Company of NZ Ltd
08.2020 - 08.2022
Administrator
McConnell Stafford-Bush & Associates Limited
02.2018 - 12.2019
Office Manager
Fresh Connection Ltd
09.2015 - 12.2017
Customer Service Support
Bostik NZ Ltd
07.2013 - 09.2015
Administrator to National Sales Manager
Valspar Paint NZ Ltd (Hempel)
09.2010 - 07.2013
Various Temp assignments
Various Temp assignments through Drake Overload
07.2008 - 06.2009
Various Temp assignments
Foodstuffs
07.2008 - 06.2009
Various Temp assignments
Jenny Craig
07.2008 - 06.2009
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