Wendy Mackay
Hillcrest,Hamilton
Summary
Proven Revenue Assessment Officer at Inland Revenue, adept in enhancing customer compliance and experience through innovative solutions and empathetic engagement. Excelled in business transformation, showcasing outstanding communication and Excel proficiency. Championed diversity and modern technology adoption, significantly contributing to team and process improvements.
Overview
19
19
years of professional experience
Work History
Revenue Assessment Officer
Inland Revenue
Te Rapa, Hamilton
01.2006 - Current
- End-to-end services to improve customer experience and get it right from the start through to long-term compliance.
- Meet the expectations of task/leave planning, monitoring achieved through Quality and Performance Reviews as an individual or team.
- Contact with customers to support and provide quality information and advice, education to encourage compliance, and resolve issues, responding to their queries through a range of channels, including inbound and outbound voice, digital, and face-to-face.
- Promotion of online services
- Encourage and support Te Reo Maori, inclusion, H&S and diversity
- Involved in business change, I was a member of the Business Transformation Testing Team. Test new processes being implemented, training team members to use modern technology before being released to the public.
Skills
- Empathetic and patient
- Outstanding communication
- Organisation skills
- Excellent grammar
- Time management
- Keen to learn and upskill
- Touch typing proficiency
- Team player attitude
- Agile/flexible
- Continuous Improvement
- Outlook
- Teams
- Zoom
- Excel
- Work independently
Accomplishments
- Learning and confidence across inbound voice channel.
- Key user, supporting work colleagues through the implementation of Business Transformation digital platform.
- Customer Service, positive interaction with external customers.
- Digital Uplift, communicating with internal and external customers via web message, phone, e-mail, Microsoft teams. Navigating within new and heritage systems through co-existence.
Hobbies and Interests
- Enjoy playing and supporting a variety of sports.
- Playing hockey for Te Awamutu Club.
- Represented NZ Masters Hockey teams through the age groups, competing at several international tournaments over the years.
- Whanau is very important to me, enjoying spending time with them regularly
References
- Jackie Steel, Team Lead, Inland Revenue, 027 240 4936
- Jordan Hunt, Team Lead (my direct), Inland Revenue, 027 428 9244
- Jenny Carter 0211711160 Personal Friend
Affiliations
- Selected for NZ representation at Masters level for a number of years including travelling overseas for tournaments
- Support whanau with their passions eg Sport
Timeline
Revenue Assessment Officer
Inland Revenue
01.2006 - Current
Similar Profiles
Bharat ChaudharyBharat Chaudhary
Customer Service Officer Level 1 at Inland RevenueCustomer Service Officer Level 1 at Inland Revenue
Angelica SimranAngelica Simran
CUSTOMER SERVICE OFFICER at INLAND REVENUECUSTOMER SERVICE OFFICER at INLAND REVENUE
Dipshika Anmol NarayanDipshika Anmol Narayan
Team Lead at Inland RevenueTeam Lead at Inland Revenue
Manu GeorgeManu George
Customer Service Officer at Inland RevenueCustomer Service Officer at Inland Revenue
Muville Jasmine FaeruaMuville Jasmine Faerua
Engineering Technician at ACE GroupEngineering Technician at ACE Group