Wendy Michael
Wallaceville,Wellington
Summary
Enthusiastic and dedicated professional with a diverse background in customer service, education, and retail management. Seeking a challenging role that leverages my skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager
Kmart Petone
05.2023 - Current
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the store evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Kids World Manager, Online Manager
Kmart Porirua
01.2022 - 04.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Increased sales by developing and implementing successful merchandising strategies.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
- Optimized store displays and appearance via strategic merchandising.
Clothing World Manager
Kmart Porirua
01.2021 - 01.2022
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Online Sales Manager
Kmart Porirua
02.2020 - 01.2021
- Led a team to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Established clear performance expectations for staff members which led to increased accountability.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Line Manager in Training
Kmart Porirua
10.2019 - 02.2020
- Improved production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Improved customer satisfaction by addressing and resolving customer issues in a timely manner.
- Developed strong relationships with customers through excellent communication and problem-solving skills.
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Implemented new store procedures, resulting in increased efficiency and employee morale.
- Collaborated with management to develop and execute promotional events, driving sales growth.
- Coordinated efforts between departments for seamless execution of cross-functional projects or initiatives.
- Assisted manager in developing sales goals and tracking progress towards achieving them.
- Contributed to long-term business planning by participating in strategy meetings with upper management.
- Fostered an inclusive workplace culture by promoting open communication channels among team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Assistant
Kmart Petone
03.2017 - 10.2019
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Student Early Childhood Teacher
Silver Stream Kindergarten
02.2013 - 02.2016
- Participated in professional development opportunities to stay current on best practices in early childhood education and apply new knowledge in the classroom setting.
- Incorporated multicultural perspectives within lessons to foster global awareness and appreciation for diversity among students.
- Implemented positive reinforcement strategies to motivate students towards achieving their personal bests both academically and socially.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Worked with classroom teacher to learn about current standards and best practices.
- Utilized various teaching techniques and strategies to engage students in learning.
- Created and implemented different learning activities to meet needs of different types of learners.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
Teacher's Aide
Dawson Primary School
01.2004 - 10.2007
- Assisted teachers with supervision and care of group of 30 children.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported classroom activities, tutoring, and reviewing work.
- Supervised students on field trips for safety and proper behavior in public settings.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Cafe Assistant
Espresso on the Run
02.1996 - 09.1999
- Enhanced customer satisfaction by providing timely and accurate order processing.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Promoted a positive work environment through clear communication and teamwork among staff members.
- Demonstrated adaptability by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods.
- Upheld brand reputation by consistently delivering quality beverages using standardized recipes and techniques.
- Streamlined order-taking process with proficient use of point-of-sale systems, ensuring accuracy and speed in transactions.
- Maximized sales opportunities by offering personalized product recommendations based on customer preferences.
- Provided comprehensive training to new hires, equipping them with essential skills for success in their roles as Cafe Assistants.
- Assisted management with scheduling tasks, balancing employee availability with anticipated staffing needs effectively.
Customer Service
Woolworths Auckland
02.1995 - 11.1996
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
School Certificate -
St Mary’s College Ponsonby
Business Administration -
Northcote College
Early Childhood Certification Level 4 -
Open Polytechnic
Skills
- Customer service
- Retail management
- Team leadership
- Communication
- Loss prevention
- Positive Attitude
- Technical Support
- Problem Solving
- Team Collaboration
- Process Improvement
- Effective Communication
- Time Management
- Interpersonal Skills
- Patience Maintenance
- Performance Monitoring
- Multitasking Abilities
- Active Listening
- Regulatory Compliance
- De-Escalation Techniques
- Document and Records Management
- System Implementation
Certification
Early Childhood Certification Level 4
Timeline
Operations Manager
Kmart Petone
05.2023 - Current
Kids World Manager, Online Manager
Kmart Porirua
01.2022 - 04.2023
Clothing World Manager
Kmart Porirua
01.2021 - 01.2022
Online Sales Manager
Kmart Porirua
02.2020 - 01.2021
Line Manager in Training
Kmart Porirua
10.2019 - 02.2020
Sales Assistant
Kmart Petone
03.2017 - 10.2019
Student Early Childhood Teacher
Silver Stream Kindergarten
02.2013 - 02.2016
Teacher's Aide
Dawson Primary School
01.2004 - 10.2007
Cafe Assistant
Espresso on the Run
02.1996 - 09.1999
Customer Service
Woolworths Auckland
02.1995 - 11.1996
School Certificate -
St Mary’s College Ponsonby
Business Administration -
Northcote College
Early Childhood Certification Level 4 -
Open Polytechnic
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