Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Riley

Devonport,AUK

Summary

Experienced and professional, with over eight years recent Front of House/Receptionist (Administration and Office Support) and Cafe Management/Owner experience. I have a strong passion for creating and delivering a first-class experience to all customers. Highly organised and detail orientated. An excellent communicator with a warm, friendly and professional manner. I am a naturally calm and empathetic person with the ability to multi -task and work well under pressure, whilst maintaining a happy but professional environment. A fun, friendly and supportive team member.

Overview

25
25
years of professional experience

Work History

Receptionist (Administration & Office Support)

Rosmini College
01.2023 - Current
  • To provide an efficient, pleasant, courteous reception to all visitors to the school and to give accurate information and assistance when required.
  • Answer all phone calls in a courteous and timely manner.
  • Assist visitors and callers with general enquires.
  • Development of systems and processes to ensure the College runs smoothly with administrative needs.
  • Provide assistance with accounts and office/reception duties.
  • To ensure effective and timely communication is provided.
  • Work closely with, and Senior Leadership members and offer support to colleagues when needed.
  • Ensure records are up to date, accurate systems are used correctly to allow the smooth running of the College.
  • A willingness to learn new applications and develop new skills with existing applications to ensure support of colleagues.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

RESOURCE ROOM MANAGER

BELMONT INTERMEDIATE
07.2019 - 12.2021
  • Managed school Resource Room, Library and Uniform Shop.
  • In charge of whole school resources.
  • Manage Resource Room Budget.
  • Coordinate annual inventories and stock takes.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Confirmed appointments, communicated with clients and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved problems, improved operations and provided exceptional service.
  • Carried out day-to-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.

OWNER/MANAGER/FRONT OF HOUSE

GILES LUNCHEONETTE CAFE
01.2016 - 01.2019
  • Managed day to day business operations.
  • Maximized performance by monitoring daily activities, and mentoring team members.
  • Menu planning and updating.
  • Onboarding new employees and training.
  • Greeting customers in a professional but friendly manner.
  • Building and maintaining relationships with customers.
  • Creating a professional atmosphere for all staff and customers.
  • Update and record Health and Safety procedures, including recording any potential hazards.
  • Develop and maintain policies.
  • Responsible for day to day book-keeping and invoicing.
  • Responsible for day to day cash up and banking.
  • Managing customer accounts.
  • Managing and coordinating catering orders.
  • Daily stocktaking and ordering.
  • Day to day management of business, staff and customers.
  • Maintaining high standards at all times, in all aspects of day to day management.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards at all times.
  • Maintained budgetary expenditures.
  • Enhanced operational efficiency and productivity by managing budgets and accounts.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated suppliers to maintain cost controls and improve operations.

OWNER/OPERATOR

FUSION GIFTS LTD
06.2012 - 05.2015
  • Front-office reception, dealing with orders and telephone enquiries, whilst recording accurate messages.
  • Creating a warm and welcoming environment for all customers.
  • Appointment bookings.
  • Invoicing.
  • Working with MS Office.
  • Develop and maintain relationships with all customers.
  • Providing excellent communication at all times.
  • Managing online business with accurate data entry and maintaining database.
  • Manage office supplies, organization and general upkeep of business/office.

NURSERY NURSE

NURSERY NURSE SALFORD EDUCATION AUTHORITY MANCHESTER
01.2000 - 07.2004


  • Working as part of a team to assist in the development of objectives for individuals.
  • Integrating Special Educational Needs students into Mainstream School.
  • Communicated regularly with anxious parents and children and put them at ease by being caring, understanding and reassuring.
  • Build and develop relationships with various professional bodies.
  • Goal setting and planning to implement goals set.
  • Liaising with management and team members at weekly team meetings to update, discuss and document current or ongoing findings.
  • Communicate clearly and effectively at all times with team members, management and other professionals.
  • Documenting and updating files on a daily basis.
  • Answering calls, queries and filling in applications.

Education

PLANNED TIME AWAY FROM WORK.

Skills

  • 8 Years Proven Management Experience
  • Receptionist (Administration & Office Support
  • Corporate Cafe Management/Owner
  • Exceptional Team Leader and motivator
  • Staff Management
  • Excellent presentation and communication
  • Organised and self-motivated with outstanding customer service skills
  • Strong interpersonal skills with a natural ability to engage with people
  • Excellent planner and coordinator
  • Policies and procedures

Timeline

Receptionist (Administration & Office Support)

Rosmini College
01.2023 - Current

RESOURCE ROOM MANAGER

BELMONT INTERMEDIATE
07.2019 - 12.2021

OWNER/MANAGER/FRONT OF HOUSE

GILES LUNCHEONETTE CAFE
01.2016 - 01.2019

OWNER/OPERATOR

FUSION GIFTS LTD
06.2012 - 05.2015

NURSERY NURSE

NURSERY NURSE SALFORD EDUCATION AUTHORITY MANCHESTER
01.2000 - 07.2004

PLANNED TIME AWAY FROM WORK.

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Wendy Riley