Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Volunteer Experience
Timeline
Generic

Wendy Turner

Waihola,OTA

Summary

Dynamic professional with a proven track record in customer engagement and inventory management at Dunedin City Pharmacy. Recognized for building strong client relationships and developing efficient processes, including a comprehensive retail training manual. Highly organized and adaptable, leveraging initiative and problem-solving skills to enhance team performance and customer satisfaction.

Overview

15
15
years of professional experience

Work History

Pharmacy Retail Assistant/Manager

Dunedin City Pharmacy
07.2024 - Current
  • Responsibilities: Attend to the daily running of the retail store including, but not limited to, assisting customers with their purchases; operating the point-of-sale system, processing payments; maintaining a clean, organised and visually appealing shop floor, including restocking shelves and arranging both in store and window displays; inventory tasks – placing orders, and processing incoming stock, and transferring stock out to and in from our sister pharmacy; contributing to a positive team environment working with the pharmacy team; undertaking rolling stocktakes; creating reports in point-of-sale system to determine ordering needs, taking passport photos, gift wrapping; undertaking self-training to keep up knowledge of products in store.
  • Achievements: Strong rapport with customers, and relationship building with regular customers; I am working on a Retail ‘Bible’ for the store for any future retail staff that come to the store; I have created a ‘database’ of our suppliers and the goods they supply; and I have created shelf pricing so that not every individual item needs to be priced which not only saves on labels but also saves on time having to put the labels onto the products. At the present time I am working on creating lists of our souvenir products from our suppliers so there are lists from each supplier ready for placing the order at the start of the season. Me doing these things is where my Administration skills have come into play.

Client Support Worker

Access Community Health
08.2023 - 07.2024
  • Responsibilities: Assist the clinical team in the delivery of quality care to patients referred to Access Community Health (Access). This role has a broad set of requirements as each customer has very specific needs that require care, experience, and respect to support their quality of life.
  • Achievements: Strong relationship building with both clients and colleagues to ensure service targets for each customer are met. I also assessed and made recommendations to improve the business and workflows; A revised and more efficient roster; A client induction pack to improve the initial contact.

Retail Assistant

Bargain Chemist
01.2023 - 08.2023
  • Responsibilities: Influencing sales and excelling in customer service. Working as a team to shape the look, feel, and atmosphere of the store. Undertake stocktake and manage stock flows, administer daily Click and Collect requests.
  • Achievements: learning about various vitamins and their indications for use; learning how to carry out a rolling stocktake, relationship building, using the retail software, being a team player. I noted that staff were being hired without any induction so I created an induction form.
  • (short-term contract)

Dealership Administrator

Norwood Farm Machinery
07.2022 - 12.2022
  • Responsibilities: Assisting the Sales Team with the purchasing of farm machinery by completing invoices, finance documentation and transfers of devices between branches. Managing the Debtors and Creditors and general branch accounts for the branch.
  • Achievements: Successfully used a variety of software to communicate between branches, Kubota & Norwood software to transfer machinery.

Administration Assistant

Salmond College, Residential College
01.2017 - 06.2022
  • Responsibilities: Front-facing role where I was part of a small team processing annual residential accommodation applications, Database and Administration Management database; Support Students, and ensure the smooth running of the College.
  • Achievements: I was part of a busy team with time pressure. I assessed and recommended changes to staffing and rosters to improve workflow and continuity.

Retail Assistant

Acquisitions for Gifts
08.2015 - 01.2017
  • Responsibilities: Influencing sales, excelling in customer service by engaging with the customers, and sharing my knowledge of products and brands. Working as a team to shape the look, feel, and atmosphere of the store.

Administrator

Elections New Zealand
06.2014 - 10.2014
  • Working behind the scenes before the election with a variety of administration tasks, and completing small set up projects. On election day doing a variety of administrative work and set up.
  • (Fixed Term Contract)

Administrator

Ministry of Justice, Coronial Services Unit
11.2013 - 04.2014
  • Assisting the Administrator in preparing files that were complete for sending to the National Filing Centre; assisting in preparing new files for the Coroner, and other general administrative tasks as was required.
  • (Fixed term Contract)

Office Administrator

Southern Lazer Boats
10.2010 - 12.2012
  • A front-facing role managing relationships with suppliers and customers, undertaking data processing, accounts and managing the office.

Education

Office Management - Office Management

Otago Polytechnic
Dunedin, NZ
08-1987

Skills

  • Customer Focus & Interpersonal Skills - I love dealing with people, helping solve problems, and creating great customer experiences Be it customers or staff, interpersonal skills are key and I have an easy-going nature, a willingness to learn and the experience to assess and manage most problems
  • Team Player – In office and retail, being part of a team is key to success I enjoy working together to create focus and energy I’ve worked in small and large teams, and even in sole administrator roles, I am highly motivated to achieve the goals set and work across the wider organisation
  • Initiative – I enjoy being allowed to use my experience and initiative to improve processes I’ve created induction packs for staff, reassessed rostering and looked at how process flows can be improved to create a better client experience
  • Administration and Office Management - Managing office, organising diaries, taking minutes, drafting memos Managing Accounts; Debtors and Creditors: Managing workflows; Asset management systems
  • I’m highly organised and confident with modern office and retail software platforms
  • Point-of-sale operation
  • Inventory management
  • Visual merchandising
  • Customer service
  • Sales analysis
  • Team building
  • Order processing
  • Data entry
  • Problem solving
  • Report generation
  • Time management
  • Product knowledge
  • Merchandise display
  • Marketing strategy
  • Display building
  • Orientation and training
  • Retail operations
  • Customer engagement
  • Promotional planning
  • Cash reconciliation
  • Staff development
  • Strategic selling
  • Customer relationship management
  • Computer skills
  • MS office
  • Adaptability and flexibility
  • Verbal and written communication
  • Good judgment
  • Work Planning and Prioritization
  • Multitasking

References

  • Karen Lister, Pharmacist, Dunedin City & Albany Street Pharmacies, 0276941275 - please contact after business hours.
  • Bridgette Beckingham, Former Manager, Bargain Chemist, 027 489 098

Hobbies and Interests

Camping trips, in our tear drop camper, with my partner; going for rides with my partner on our BMW 1200R bike; walking; working on, and developing, our garden; working on the Family Tree from both sides of my family.

Keeping in close contact with family & friends is important to me.

Volunteer Experience

Friends of the Emergency Department (FED) with St John, 2022, 2023, Providing a variety of non-clinical patient support in the ED, to help reduce stress and aid the through the ED process. It was a very rewarding experience; and enjoying giving back to the community.

Timeline

Pharmacy Retail Assistant/Manager

Dunedin City Pharmacy
07.2024 - Current

Client Support Worker

Access Community Health
08.2023 - 07.2024

Retail Assistant

Bargain Chemist
01.2023 - 08.2023

Dealership Administrator

Norwood Farm Machinery
07.2022 - 12.2022

Administration Assistant

Salmond College, Residential College
01.2017 - 06.2022

Retail Assistant

Acquisitions for Gifts
08.2015 - 01.2017

Administrator

Elections New Zealand
06.2014 - 10.2014

Administrator

Ministry of Justice, Coronial Services Unit
11.2013 - 04.2014

Office Administrator

Southern Lazer Boats
10.2010 - 12.2012

Office Management - Office Management

Otago Polytechnic

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Wendy Turner