Wendy Aroha Smith
Waikanae,WGN
Summary
Compassionate Health Professional experienced in client assessment, support planning, and health education. Coordinated resources and fostered team collaboration to drive impactful outcomes in diverse community settings. Motivated by new challenges, demonstrated strong work ethic and adaptability while mastering new skills.
Overview
2026
2026
years of professional experience
Work History
Maori Community Health Team
Hora Te Pai Health Services
Paraparaumu, Paraparaumu
11.2015 - Current
- Developed and implemented individualized support plans addressing diverse client needs.
- Facilitated group activities to enhance social interaction and engagement among clients.
- Coordinated transportation arrangements for clients accessing essential services.
- Monitored client progress, documenting observations in comprehensive reports.
- Provided emotional support throughout treatment processes to encourage client resilience.
- Educated families about available community resources to empower informed decisions.
- Conducted home visits to assess client needs and offer appropriate guidance.
- Participated in team meetings, contributing valuable insights on client care plans.
Medical Receptionist
Hora Te Pai Health Services
Paraparaumu, Paraparaumu
11.2015 - 03.2016
- Greeted and checked in patients, ensuring accurate and updated information in computer system.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines, checking voicemail, returning calls, and directing messages to appropriate team members.
- Maintained patient files, ensuring accuracy and confidentiality of sensitive information.
- Collaborated with medical staff to streamline office workflows and improve patient experience.
- Prepared charts for new patients, verifying completion of all necessary forms for efficient onboarding.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Bakery Assistant
Woolworths Supermarket
Oxenford, Queensland, Australia
01.2008 - 05.2010
- Ensured cleanliness of work areas and compliance with food safety regulations to provide a safe environment.
- Stocked shelves with fresh products and ensured proper rotation of items.
- Monitored inventory levels and communicated restocking needs to management to maintain product availability.
- Packaged bakery items for customer convenience, enhancing overall shopping experience.
- Provided excellent customer service by addressing inquiries promptly and courteously.
- Filled orders requesting custom icing or fondant designs, incorporating lettering, and images into decorations according to customer requests.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
Customer Service Consultant
Stellar Group
Helensvale, Queensland, Australia
2007 - 2008
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product knowledge to enhance customer satisfaction and engagement.
- Managed customer accounts, ensuring accurate and up-to-date information in company database.
- Handled escalated complaints, providing prompt resolutions for complex issues to maintain customer trust.
- Provided accurate information regarding product features, pricing, availability and services.
- Resolved customer complaints with empathy, enhancing overall customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Call Centre Tele Fundraising
Apple Marketing
Gold Coast, Australia
2007 - 2007
- Engaged customers in meaningful conversations, enhancing rapport and understanding of their needs.
- Executed daily tasks with precision, ensuring high-quality service and customer satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Employed various software tools to improve workflow efficiency and enhance overall performance.
Education
Certificate of Socials Services (Biculturalism in Practice) -
Te Wananga O Aotearoa
Porirua, NZ01-2013
National Certificate in Computing Level 4 -
Whitieria Polytechnic
Paraparaumu, NZ01-2006
School Certificate And Sixth Form Certificate -
Paraparaumu College
Paraparaumu, NZ01-1990
Skills
- Client assessment
- Support planning
- Health education
- Resource coordination
- Customer relationship management
- Document management
- Appointment scheduling
- Confidential information handling
- Team collaboration
- Cultural competency
- Active listening
Timeline
Maori Community Health Team
Hora Te Pai Health Services
11.2015 - Current
Medical Receptionist
Hora Te Pai Health Services
11.2015 - 03.2016
Bakery Assistant
Woolworths Supermarket
01.2008 - 05.2010
Customer Service Consultant
Stellar Group
2007 - 2008
Call Centre Tele Fundraising
Apple Marketing
2007 - 2007
Certificate of Socials Services (Biculturalism in Practice) -
Te Wananga O Aotearoa
National Certificate in Computing Level 4 -
Whitieria Polytechnic
School Certificate And Sixth Form Certificate -
Paraparaumu College