Wenyi ( Annie ) He

Systems/Documentation

• To ensure all documentation /reports related to QC functions in the packhouse and coolstore are completed in full, on time, accurately and maintained.

• Assist and maintain software system for quality inspections. • Assist with management of packhouse quality procedures /HACCP system as directed by the Quality and Compliance Manager

People

• To assist the lead Q&P Shift Lead with leading/supervising the shift packhouse quality team

• To stand in for the Q&P Shift Lead during absenteeism

• To assist with training for shift QC's and graders has been completed to an acceptable standard.

• To assist with the completion of competency assessments for all QC's and graders on shift To assist with the completion of all documentation related to training and assessments for the shift. • To contact and liaise with IVA as required. Inspections/ Audit

• Complete container inspections as required. Complete online fruit inspections as required. Complete shelf-life testing as required. Assist in setting up QC standards (i.e., packhouse line ups)

• Carry out investigative inspections as required (i.e., over grading why, where)

• Attend Quality meetings and report back weekly on activities and findings.

• Complete internal audit and reviews as required.

• Complete the Outturn reports on selected inwards goods lines
• Accurately complete and document inwards quality checks
• Conduct daily pre-despatch quality checks on all product lines picked for Key Customers
• Conduct Incoming shipment quality inspections on all imports produce lines
• Provide accurate and timely Quality reporting
• Oversee all on HOLD/REJECT product and ensure audit trails completed
  Ensure the fresh produce quality standards are maintained at site level
• Minimize loss of fresh produce waste through poor handling and storage practices
• Computer Knowledge
• Health & Safety awareness/knowledge

• Inspecting fruit to identify defects
• Writing quality reports
• Liaising with internal teams and customers on quality issues
• Ensuring procedures comply with audits and food safety standards

• Followed quality standards and procedures to minimize errors and maximize customer satisfaction
• Entering data into database
• Monitor and record production data against specifications

• In charge of reception with patients, information registration and appointment visit
• Collecting and inputting of patients data
• Assisting the accounting staff to collect fees and bills, and collecting the daily transaction details and report to the financial department
• Assisting the customer service manager to coordinate the assignment and connection of various work, providing the training to the staff who worked under the reception department.

• Using guest's feedback, websites' comments and social medias' reviews to analyses the customers' satisfaction
• Assisting the Front Office manager to be in progress of training the staff
• Handling any guest complaints
• Providing a suitable solution for customers' particular request
• Achievement:
• Award the best employees in 2018.
• Interacted with customers by phone, email, or in-person to provide information.