Music, Performing Arts, Sports,
Wesley Nevalagi-Talagi
Auckland,AUK
Summary
Valuable experience in addressing, investigating and resolving customer issues effectively. Known for strong focus on achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Experienced with inventory management, team leadership, and operational efficiency in warehouse settings. Utilizes effective communication and problem-solving skills to maintain smooth operations.
Overview
19
19
years of professional experience
Work History
General Freight Investigator
New Zealand Post
12.2022 - Current
- Providing proactive customer service in relation to missing items and complaint resolution, ensuring that customer enquiries are dealt with in an effective and timely manner, with the aim of providing a positive outcome for the customers and the business.
- Take responsibility for and manage customer complaints in a timely and effective manner, avoiding the need to escalate where possible.
- Be calm and professional at all times when dealing with both internal and external customers.
- Complies with the company’s safety and wellbeing policies and procedures and site rules.
- Ensures a high level of awareness regarding working safely in a reasonably fast paced working environment.
Learning Assistant
Waimahia Intermediate School
06.2020 - 12.2022
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Mentored and tutored individual students needing additional help.
- Taught courses under guidance of senior instructors.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Managed extracurricular athletic programs successfully, coaching various sports teams and coordinating tournaments.
- Mentored students of different ages and backgrounds in music theory, composition and performance.
Warehouse Lead
LOFT Foods
06.2018 - 12.2020
- Trained employees on equipment operation and safety protocols.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
Assistant Warehouse Supervisor
Bidfood
04.2010 - 02.2018
- Supervised warehouse operations by managing employees during shifts.
- Conducted daily briefings with staff members ensuring clear communication of expectations.
- Completed daily operations on time and maintained high standards of accuracy.
- Collaborated with other departments to streamline processes, improving overall efficiency in the supply chain.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Oversaw maintenance of equipment and facilities, scheduling repairs as necessary to minimize downtime.
- Developed a high-performing team by providing training, guidance, and performance feedback to warehouse staff.
Parcel Sorting Officer
New Zealand Post
10.2005 - 06.2010
- Minimized package damage by carefully handling fragile items during the sorting process.
- Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
- Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
- Adhered to safety protocols at all times, resulting in zero workplace accidents or injuries.
- Operated conveyor belts and other machinery safely and efficiently, maximizing productivity while minimizing downtime due to equipment malfunctions.
Education
High School Diploma -
Glendowie College
Glendowie, NZSkills
- Investigation management
- Data review
- Logistics
- Quick-learning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Attention to detail
Interests
Timeline
General Freight Investigator
New Zealand Post
12.2022 - Current
Learning Assistant
Waimahia Intermediate School
06.2020 - 12.2022
Warehouse Lead
LOFT Foods
06.2018 - 12.2020
Assistant Warehouse Supervisor
Bidfood
04.2010 - 02.2018
Parcel Sorting Officer
New Zealand Post
10.2005 - 06.2010
High School Diploma -
Glendowie College
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