Whiringa-a-Nuku Pene

• Collaborating with Travel Agents on a daily basis creating travel packages ensuring clients needs are met.
• Improved Travel Agent satisfaction by effectively managing multiple quotes/bookings and consistently meeting deadlines.
• Developed innovative strategies for Travel Agents, resulting in increased revenue and business growth.
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• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Managed timely and effective replacement of damaged or missing products.

• Working closely with clients, speaking predominately to farmers daily, booking in annual reviews on behalf of the Rural Consultants.
• Used Guidewire and CRM systems daily that hold client data and insurance policies.
• My role was key to the company because no reviews meant the jeopardy of a clients insurance and/or business when it comes to claim time, resulting in financial loss for the company.

• In the 5 years working for Qantas, there were 3 key milestones I was a part of.

1. I was one of the first consultants to pioneer an online chat service where I’d navigate customers around the website.

2. I had the opportunity to travel to Manila to meet and teach the webchat channel to our offshore team for 3 weeks.

3. I was fortunate enough to be a Social Media Consultant for the remainder of my time there.

• Ticket sales
• Hospitality services
• Security services

This was casual work that I undertook during my years of study

• Manning high security areas
• General crown control
• Ticket check in