Uini Edwards

Auckland,AUK

Summary

Hardworking receptionist with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Work History

Front Desk Receptionist

Alexander Inn

06.2012 - Current

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Handle payment processing and provide customers with eftpos receipt, Invoice or change.
Receive incoming calls - bookings, availability, queries
Greet visitors to provide information and direct to appropriate personnel.
Answered phone system and managed calls by routing to proper extensions or taking messages.
Explained policies and procedures to visitors.
Signed for packages, recorded deliveries and distributed to personnel.
Responded to inquiries and room requests made online, by phone and via email.
Input customer data into reservation systems and updated to reflect room changes.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Preserved office security by following safety procedures and controlling access via reception desk.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Maintained business office inventory and equipment by checking stock for needed supplies.
Investigated and analyzed client complaints to identify and resolve issues.

Cusotmer Services Supervisor

HarperCollins Publishers

01.2009 - 08.2011

Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.

Education

School Certificate -

Avondale College, Avondale, NZ

Skills

Visitor and Customer Relations
Verbal and Written Communication
Reliable and Punctual
Prioritization and Time Management
Attention to Detail
Positive Attitude and Energetic
Multitasking and Prioritization

Customer Complaint Resolution
Customer Service
Courteous and Professional
Cash Transactions
Office Supplies Ordering
Issue Handling
Front Office Management

Timeline

Front Desk Receptionist - Alexander Inn

06.2012 - Current

Cusotmer Services Supervisor - HarperCollins Publishers

01.2009 - 08.2011

Avondale College - School Certificate,