Summary
Overview
Work History
Education
Skills
References
Timeline
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WHITNEY SUTTON

Mount Albert,Auckland

Summary

Experienced and results-driven professional with a strong background in business operations, process improvement, and cross-functional collaboration. Proven success in managing CRM systems and engaging stakeholders to streamline sales processes and improve user satisfaction. Skilled in project management, training, and driving operational efficiency and compliance across teams. Contributed to marketing initiatives by developing tailored information memorandums and appraisal materials. Well-versed in recruitment, onboarding, and offboarding processes. Highly organized with extensive experience in administration, operations, and technical support.

Overview

9
9
years of professional experience

Work History

Sales Support & Systems Manager

ABC Business Sales
Auckland
10.2022 - Current
  • Led the project management and delivery of a new company website in collaboration with external suppliers
  • Provided operational support to senior leadership, including recruitment planning and onboarding processes
  • Owned and maintained core business policies, internal documentation, and compliance materials
  • Identified and implemented improvements in sales processes to align with operational and business goals
  • Oversaw CRM (PropertySuite) performance and training; streamlined systems across sales and admin teams
  • Managed all incoming support queries, system issues, and development requests for the PropertySuite CRM platform, maintaining high user satisfaction and system efficiency.
  • Collaborated with external vendors to troubleshoot and resolve operational or service-related issues
  • Collaborated with design teams to create visuals that enhance messaging across all marketing channels.
  • Participated in brainstorming sessions to generate new ideas for campaigns or initiatives.
  • Worked closely with brokers to put together appraisal documents & information memorandums, enhancing client engagement and supporting successful transactions.

Senior Team Administrator

CBRE New Zealand
Auckland
01.2022 - 10.2022
  • Delivered high-level administrative support to the Auckland Capital Markets team
  • Managed marketing collateral, advertising campaigns, and internal sales documentation
  • Supported client engagement, including event coordination, pitches, and marketing submissions
  • Maintained Salesforce CRM, troubleshooting and training for brokers.
  • Compiled reports from various sources for team review.
  • Maintained records of expenses incurred by the team during travel or other activities.
  • Provided administrative support for team members, including scheduling meetings and managing calendars.

Technical Operations Executive

Bayleys Realty Group
Auckland
07.2018 - 12.2021
  • Resolved all customer inquiries or complaints in a timely manner.
  • Managed national CRM training (PropertySuite) across franchise network (1000+ users)
  • Scoped, developed, and delivered CRM enhancements; liaised between users and technical teams
  • Coordinated training events, tracked L&D outcomes, and supported ongoing system queries
  • Produced reporting for management to inform strategy and training needs
  • Established policies and procedures for day-to-day operations that comply with company standards and regulations.
  • Trained new employees on operational procedures and protocols.
  • Produced monthly tips & tricks on CRM for all of network.

Business Support Coordinator

Century 21 Australasia
Brisbane, Australia
10.2017 - 07.2018
  • Supported national operations through CRM training, IT support, and process standardisation
  • Delivered in-person and remote system training across Australia and NZ
  • Assisted in event logistics, travel coordination, and franchise office support

Employment Consultant

Sarina Russo Job Access
Brisbane, Australia
05.2016 - 10.2017
  • Managed caseload of clients with employment barriers; coordinated job placements and ongoing support
  • Facilitated training, compliance documentation, and referrals to support services

Education

Diploma in Property Services -

REIQ
01.2016

Skills

  • Business Operations & Process Improvement
  • CRM Systems (PropertySuite, Salesforce)
  • Project & Workflow Management
  • Stakeholder Engagement & Communication
  • Executive Support & Coordination
  • Recruitment, onboarding, and training
  • Policy & Compliance Management
  • Event & Vendor Management

References

Available on request

Timeline

Sales Support & Systems Manager

ABC Business Sales
10.2022 - Current

Senior Team Administrator

CBRE New Zealand
01.2022 - 10.2022

Technical Operations Executive

Bayleys Realty Group
07.2018 - 12.2021

Business Support Coordinator

Century 21 Australasia
10.2017 - 07.2018

Employment Consultant

Sarina Russo Job Access
05.2016 - 10.2017

Diploma in Property Services -

REIQ

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