Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wil Maala

North Shore

Summary

Personable and reliable with a knack for creating positive customer interactions and maintaining organized store environments. Possesses basic retail knowledge and skills in inventory management and point-of-sale systems. Committed to delivering high-quality service and enhancing customer satisfaction.

Overview

4
4
years of professional experience

Work History

Store Assistant

I.E Produce
01.2021 - Current
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
  • Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Operated POS system to process payments and provide receipts.
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Collaborated with team members to ensure seamless operations during peak hours and special events.
  • Maintained clean and organized store environment, contributing to positive shopping experience.
  • Enhanced team efficiency with rigorous restocking protocols, ensuring shelves were always full.

Education

Bachelor of Science - Psychology

University of Auckland
Auckland, NZ
02-2026

High School Diploma -

Westlake Boys High School
30 Forrest Hill Road, Forrest Hill, Auckland 0620
11-2020

Skills

  • Customer assistance
  • Customer service
  • Store maintenance
  • Team collaboration
  • Workplace cleanliness
  • Inventory management
  • Stock replenishment
  • Point of sale systems
  • Friendly and helpful
  • Multitasking

Languages

English
Full Professional
Tagalog
Native or Bilingual

Timeline

Store Assistant

I.E Produce
01.2021 - Current

Bachelor of Science - Psychology

University of Auckland

High School Diploma -

Westlake Boys High School
Wil Maala