Wil Maala
North Shore
Summary
Personable and reliable with a knack for creating positive customer interactions and maintaining organized store environments. Possesses basic retail knowledge and skills in inventory management and point-of-sale systems. Committed to delivering high-quality service and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Store Assistant
I.E Produce
1 Barrys Point Road, Takapuna, Auckland, 0622
01.2021 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Operated POS system to process payments and provide receipts.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Maintained clean and organized store environment, contributing to positive shopping experience.
- Enhanced team efficiency with rigorous restocking protocols, ensuring shelves were always full.
Education
Bachelor of Science - Psychology
University of Auckland
Auckland, NZ02-2026
High School Diploma -
Westlake Boys High School
30 Forrest Hill Road, Forrest Hill, Auckland 062011-2020
Skills
- Customer assistance
- Customer service
- Store maintenance
- Team collaboration
- Workplace cleanliness
- Inventory management
- Stock replenishment
- Point of sale systems
- Friendly and helpful
- Multitasking
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Store Assistant
I.E Produce
01.2021 - Current
Bachelor of Science - Psychology
University of Auckland
High School Diploma -
Westlake Boys High School