Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Timeline
Generic

Will Percy

IT Support Specialist
Halswell

Summary

IT support professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

Overview

24
24
years of professional experience
3
3
Certifications

Work History

IT Support Specialist

Tradestaff Ltd
12.2015 - Current
  • IT support for all Staff at Head Office + 12 Branches around NZ
  • Bullhorn (SaaS) Administration / Azure & M365 Admin
  • Server maintenance / AD management / GPO management
  • Security - MS Defender / Configuration & Policies
  • Support of all IT hardware and software including Chrome Boxes / Tablets / PC desktops / Laptops
  • Network support Cisco / AeroHive / Aruba
  • MDM management of Mobile Phones / Laptops via MS Intune
  • Phone System Configuration / User & Schedule Management
  • Managing all IT Tickets through the implemented ticket system
  • Boardroom AV support
  • Liaising with 3rd party vendors
  • Printer / Photocopier Support / Printix Admin

IT Systems Engineer

Fusion Networks
06.2015 - 12.2015
  • IT support for Hornby Schools (1st / 2nd / 3rd level support)
  • Support of all IT hardware at the schools including Chrome books / iPads and desktops (PC & Mac) / servers and network support


Service Delivery Team Leader

AUT University
01.2015 - 06.2015
  • Management of Service Delivery team
  • Escalation point for the team for additional support on IT tickets
  • Staff recruitment
  • Desktop support

Desktop Support Technician - 2nd Tier Support

AUT University
09.2012 - 01.2015
  • Providing top quality 2nd level support to a range of IT issues including Desktop PC & Mac Support / Software Support for all software used across the university / Printer Support / Mobile Device Support (Android & iOS) / Network support / AD / Exchange
  • Supporting installation and upgrades of hardware / software
  • Maintaining services across AUT to minimise any disruptions
  • Support AV / IT in classrooms and conference rooms
  • Inform and educate users on benefits of technology to suit their needs
  • Liaise with other teams and IT Vendors to resolve issues
  • Assist with project development as required
  • Service Desk cover when required

Media Operator

Sky TV
08.2011 - 09.2012
  • Media ingest, server management, media quality control and trouble shooting of technical issues

Head of Transfer

Native Post
07.2009 - 08.2011
  • Ingesting rushes; video file conversions; backing up and restoring jobs; radio/Adstream dispatch dubs; Music/SFX searches for TVC’s and Radio advertisements
  • IT support including network maintenance and backups, upgrades, installation and testing of software, network printer set up, wireless network set up

Office Support Administrator

SAE Institute
06.2008 - 05.2009
  • Adminstration and technical support to students and staff

Runner/Transfer

The Jungle Group
05.2007 - 06.2008
  • Client services; dubbing/transfer duties and deliveries

Transfer/Foley Engineer

Sound Post
06.2005 - 05.2007
  • Dubbing and transfer duties, backing up and restoring jobs, burning CD’s and DVD’s for clients, radio dispatch dubs, music/SFX searches

Temporary Positions

Various
06.2004 - 05.2005
  • Open Universities Australia – Student Services (5 month contract)
  • Gloria Jeans Coffee – Barista/Customer Service (6 month contract)

Student Services/ IT Support

SAE Institute
05.2001 - 05.2004
  • General administration and technical support for students and staff

Education

Diploma - Audio Engineering

SAE Institue
04.2001 -

Skills

Application installations

Desktop support

Software installation

User support

Application support

Technical troubleshooting

Certification

Casper CCA

Interests

Computers/technology, music, skiing, fitness (Mountain Biking)

Timeline

IT Support Specialist

Tradestaff Ltd
12.2015 - Current

IT Systems Engineer

Fusion Networks
06.2015 - 12.2015

Service Delivery Team Leader

AUT University
01.2015 - 06.2015

Casper CCA

01-2014

Apple Certified Support Professional (ACSP) 10.8

05-2013

ITIL Foundation Certificate

01-2013

Desktop Support Technician - 2nd Tier Support

AUT University
09.2012 - 01.2015

Media Operator

Sky TV
08.2011 - 09.2012

Head of Transfer

Native Post
07.2009 - 08.2011

Office Support Administrator

SAE Institute
06.2008 - 05.2009

Runner/Transfer

The Jungle Group
05.2007 - 06.2008

Transfer/Foley Engineer

Sound Post
06.2005 - 05.2007

Temporary Positions

Various
06.2004 - 05.2005

Student Services/ IT Support

SAE Institute
05.2001 - 05.2004

Diploma - Audio Engineering

SAE Institue
04.2001 -

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