William Carr
Christchurch,Northcote
Summary
I have been working as a Provisioning Specialist/Assistant scheduler at Broadspectrum/Ventia for the last nine years. Prior to this I worked in the Hire Industry for three years. I am a resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy, I am looking for a change in industry and to work with an enthusiastic team. I am a hard worker and in my current role we have a lot of changes in processes which requires me to adapt to quickly. .
Overview
13
13
years of professional experience
Work History
Provisioning Specialist
Broadspectrum/Ventia
03.2015 - Current
- Booking multiple appointments and managing fibre installs via our Fibrejam system
- Training new team members on the processes
- Jeopardy Management of the jobs daily
- Working with the field staff to update or get jobs booked in
- Involvement in key projects to assist our client e.g
- Vocus Project- Trying to move their clients from copper to fibre connection.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and quickly troubleshot errors.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
Servicemen and Driver
City Hire/Kennards Hire Langdons Road
01.2011 - 01.2015
- Customer service
- Servicing and cleaning machines
- Picking up and delivering machinery.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
Agriculture (Animal Feeding and Pastures) -
Telford Rural Polytechnic
09.2013
Level One, Two and Three NCEA -
Papanui High School
01.2012
Skills
- Leadership/Team Player
- Hard worker
- Dependable/Trustworthy
- Technical Knowledge
- Problem Solving
- Computer Literacy
- Analytical Skills
- Multitasking
Phone Numbers
- 03 352 8373
- 027 334 2955
References
- Rebecca Stevens, Current team leader, PH: 0275676583, E: rebecca.stevens@ventia.com
Hobbies and Interests
Over the past few years I have done some travelling around Europe, America and Canada. I also enjoy being in the outdoors in my spare time and have loved this for many years. I enjoy doing anything physical in particular CrossFit which I have been doing for the past five years, CrossFit challenges me to adapt and strategise on how to approach to the workout in front of me. And the most important is hanging with my family.
Timeline
Provisioning Specialist
Broadspectrum/Ventia
03.2015 - Current
Servicemen and Driver
City Hire/Kennards Hire Langdons Road
01.2011 - 01.2015
Agriculture (Animal Feeding and Pastures) -
Telford Rural Polytechnic
Level One, Two and Three NCEA -
Papanui High School
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