William Glen
Summary
Driven by critical thinking and a self-starter attitude, I excelled at Sky27 Productions by streamlining operations and enhancing team productivity. My adeptness in practical knowledge and maintaining composure under pressure led to significant service improvements at Deadline Couriers. Proficient in coordinating tasks and motivating teams, I consistently deliver results beyond expectations.
Overview
5
5
years of professional experience
Work History
Production Assistant/Camera Operator
Sky27 Productions
11.2023 - 03.2024
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
Point to Point Courier
Deadline Couriers
11.2022 - 11.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Front Office Receptionist
Swiss-Belhotel International
11.2021 - 11.2022
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Roadside Assistance Dispatcher
NHS NZ
01.2019 - 11.2021
- Participated in ongoing dispatcher trainings to stay abreast of industry trends and best practices for roadside assistance services.
- Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
- Contributed to company-wide safety initiatives by carefully monitoring incident reports and providing necessary resources to responders.
- Continuously updated internal databases with accurate caller information, aiding in long-term service analysis and improvements.
Education
Support Work Level 2 -
My Skill
Auckland, NZ05.2024
Completed Courses - Social Sciences
Auckland University of Technology
Auckland, NZ01.2020
NCEA Level 3 -
Mount Maunganui College
Mount Maunganui, NZ01.2010
Skills
- Critical and Logical thinking
- Self Starter
- Abundant practical knowledge
- Motivator
- Cool-headed/Clutch performer
Timeline
Production Assistant/Camera Operator
Sky27 Productions
11.2023 - 03.2024
Point to Point Courier
Deadline Couriers
11.2022 - 11.2023
Front Office Receptionist
Swiss-Belhotel International
11.2021 - 11.2022
Roadside Assistance Dispatcher
NHS NZ
01.2019 - 11.2021
Support Work Level 2 -
My Skill
Completed Courses - Social Sciences
Auckland University of Technology
NCEA Level 3 -
Mount Maunganui College