Summary
Overview
Work History
Skills
References
Timeline
Generic

William Smith

Nelson,NSN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

18
18
years of professional experience

Work History

Operations Manager

Go Sacffolding
Nelson, Nelson
03.2020 - 02.2024
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Addressed customer concerns with suitable solutions.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.

Trade Drive Thru Supervisor

Mitre 10 Mega Nelson
Nelson
01.2011 - 02.2020
  • Directed and supervised team of employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Forklift use.
  • Extensive knowledge of building products and supplies.
  • Organizing and scheduling site deliveries for builders.

Theater Purchasing Officer

Manuka Street Hospital
Nelson
01.2006 - 01.2011
  • Ordering and restocking equipment required for theater operations.
  • Liaising with surgical representatives.
  • Responsible for organizing key operational aspects of theater use.

Skills

  • Customer Service
  • Maintaining Compliance
  • Client Relationships
  • Team Leadership
  • Organizational Management
  • Health and Safety Compliance
  • Scheduling and Planning
  • Work Planning and Prioritization
  • Resource Allocation
  • Effective Communication

References

Gibson Hall - Owner Go Scaffolding

021868360

Samantha Hall - Owner Go Scaffolding

027 246 7223

Mike Heath - Personal Reference

021 441 440

Phil Kenning - Personal Reference

 027 404 4895

Timeline

Operations Manager

Go Sacffolding
03.2020 - 02.2024

Trade Drive Thru Supervisor

Mitre 10 Mega Nelson
01.2011 - 02.2020

Theater Purchasing Officer

Manuka Street Hospital
01.2006 - 01.2011

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William Smith