William Tucker
Bar Manager
Auckland,AUK
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Bar Manager
American Golf
Hemingford Abbots, Cambridgeshire
07.2022 - 11.2023
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Closed out cash register and prepared cashier report at close of business.
Duty Manager
JD Wetherspoon
Royston, Hertfordshire
10.2016 - 06.2022
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for department and supported employees in meeting expectations.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed daily operations of pub organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained cleanliness and organization of Kitchen and bar workspace, working closely with employees to systemize tasks.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Increased craft beer sales by 25% within 6 weeks by establishing goals, overseeing performance and mentoring staff.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
A-Levels - Business Studies
Long Road Sixth Form College
Cambridge 09.2016 - 04.2018
BTEC Diploma Level 3 - Sport
Long RoadSixth Form College
Cambridge 09.2016 - 04.2018
BTEC Diploma Level 2 - ICT
Long Road Sixth Form College
Cambridge 09.2017 - 04.2018
Skills
Safety awareness
Timeline
Bar Manager
American Golf
07.2022 - 11.2023
BTEC Diploma Level 2 - ICT
Long Road Sixth Form College
09.2017 - 04.2018
Duty Manager
JD Wetherspoon
10.2016 - 06.2022
A-Levels - Business Studies
Long Road Sixth Form College
09.2016 - 04.2018
BTEC Diploma Level 3 - Sport
Long RoadSixth Form College
09.2016 - 04.2018
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