Wilma Cayabyab
Auckland
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor/Restaurant Waiter/Bar Staff Member
The Colturegroup Pte Ltd/ Strumms Holding Pte.Ltd
01.2015 - 05.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Supervisor/Bar Captain/Bar Waiter/Teller
Miss Mollys/Molly Roffeys/Ipanema World Music Bar
03.2013 - 01.2015
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor
Simple Life
09.2011 - 01.2013
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Management Trainee
Comida Mexicana Pte. Ltd
03.2008 - 04.2011
- Gained knowledge of company policies, protocols and processes.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Handled day-to-day customer or client questions via telephone or email.
Education
Bachelor of Science - Tourism And Travel Management
Lyceum Northwestern University
Dagupan City, Philippines04.2007
Skills
- Inventory Control
- Staff Management
- Data Analytics
- Operations Management
- Process Improvement
- Customer service
- multitasking
- Fast Learner
Certification
Certificate of Employment
Certificate of Caregiving (Elderly Care) NCII
Caregiving)(Elderly Care)NCII
Providing aid in personal care, including bathing, grooming , dressing, and toileting as well assisting with exercise. Performing basic Food preparation such as cooking meals, shopping, handling house keeping, laundry and running errands.
Timeline
Supervisor/Restaurant Waiter/Bar Staff Member
The Colturegroup Pte Ltd/ Strumms Holding Pte.Ltd
01.2015 - 05.2020
Supervisor/Bar Captain/Bar Waiter/Teller
Miss Mollys/Molly Roffeys/Ipanema World Music Bar
03.2013 - 01.2015
Supervisor
Simple Life
09.2011 - 01.2013
Management Trainee
Comida Mexicana Pte. Ltd
03.2008 - 04.2011
Bachelor of Science - Tourism And Travel Management
Lyceum Northwestern University
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