Wilma Jorme
Milford,AUK
Summary
Dedicated professional skilled at building strong client relationships and adapting quickly to new systems. I communicate effectively with diverse audiences, contribute to a positive team culture, and continuously look for ways to improve. I thrive on challenges, stay proactive, and consistently aim to exceed expectations.
Overview
8
8
years of professional experience
Work History
Regional Mentor Executive
Business Mentors New Zealand
Grafton, Auckland
09.2022 - Current
- Managed end-to-end mentor-mentee operations across multiple regions.
- Ensured seamless system processes while supporting internal teams and external stakeholders.
- Coordinated regional mentoring by overseeing initial contact and matching activities.
- Handled customer inquiries, responding or escalating issues as necessary.
- Oversaw mentor onboarding and approval processes to ensure compliance.
- Maintained data accuracy across systems including Shopify and HubSpot.
- Troubleshot technical issues while supporting workshop operations.
- Produced monthly training reports for MBIE to track progress.
Supervisor
Coffee Lab
Wairau Valley, Auckland
09.2019 - 06.2022
- Oversaw daily café operations, supervising staff and ensuring smooth opening and closing procedures.
- Trained new employees and developed comprehensive training manuals and checklists to improve workflow and consistency.
- Managed supplier relationships, including ordering stock, coordinating deliveries, and maintaining optimal inventory levels.
- Assisted in the roastery with production tasks and operational support.
- Handled business administration duties, including managing business clients, processing online orders, and creating invoices in Xero.
- Acted as a key communication link between employees and management to support efficient operations.
Retail Sales Associate
Nespresso
Auckland CBD, Auckland
04.2018 - 02.2019
- Processed sales, returns, and online order activations via POS system.
- Delivered high-quality customer service to drive sales and enhance satisfaction.
- Welcomed customers, addressing product inquiries and providing recommendations for purchases.
Office Administrative Assistant
Jenni Nystrom Fastighetsformedling AB
Helsingborg, Sweden
10.2017 - 01.2018
- Managed inquiries from callers, providing accurate information and assistance.
- Created and updated physical records along with digital files to ensure compliance.
- Maintained office supplies inventory through regular stock checks and ordering processes.
- Greeted visitors and customers with professionalism, delivering knowledgeable support.
Education
Diploma in Business -
Massey University
Albany06-2020
Skills
- Customer relationship management
- Problem solving
- Time management
- Organization
- Process improvement
- Effective communication
Accomplishments
Top of the class - Communication Skill Award
Timeline
Regional Mentor Executive
Business Mentors New Zealand
09.2022 - Current
Supervisor
Coffee Lab
09.2019 - 06.2022
Retail Sales Associate
Nespresso
04.2018 - 02.2019
Office Administrative Assistant
Jenni Nystrom Fastighetsformedling AB
10.2017 - 01.2018
Diploma in Business -
Massey University