Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hard worker with customer service, multitasking and time management abilities. Devoted to giving everyone a respectful approach and a positive supportive attitude.
Overview
11
11
years of professional experience
Work History
Whanau Ora Kaiarahi
Te Runanga o Turanganui A Kiwa
, Gisborne
03.2023 - Current
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked effectively in team environments to make the workplace more productive.
Updated and maintained databases with current information.
Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
Provided emotional and practical support to vulnerable adults.
Supported clients to access education, training or employment opportunities.
Maintained accurate records of client progress using computer systems in line with data protection regulations.
Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
Facilitated client referrals to community agencies or other organizations as needed.
Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.
Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
Provided information and guidance to clients on how to access services and resources.
Actively listened to clients in order to identify their needs and provide effective solutions.
Attended trainings or seminars related to professional development opportunities.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Iwi & Covid Response Coordinator
Te Runanga o Turanganui A Kiwa
Gisborne
03.2022 - Current
Connected individuals with relevant community resources and coordinated referrals.
Answered questions and responded to inquiries to deliver high level of service to people.
Maintained accurate records and documented client data in company databases (SORT).
Made phone calls to Covid positive people on the Covid list.
Receiving referrals from MSD for families who need assistance with food.
Coordinate with managers.
Disaster Response
Team Leader
Cedenco Foods Ltd
Gisborne
01.2014 - 03.2020
Offered training and support to keep team members motivated and working toward objectives.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Promoted to leadership position in recognition of strong work ethic and provided exceptional team management skills.
Reviewed completed work to verify consistency, quality and conformance.