Wing Yi (Esther) So
Tekapo,Tekapo
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Service Manager -China Market(Retail)
Aotea Gifts Dunedin Limited
01.2024 - Current
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Developed strong relationships with tour guide, ensuring their needs were met consistently and promptly.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Duty Manager (Retail)
Aotea Gifts Tekapo
04.2023 - 01.2024
- Meet, Greet & Communicate with Tour Guides
- Promote Teamwork, conduct weekly coaching and training to the Staff
- Ensure sales coaching, shop floor training & role plays are carried out for all Sales
Quantity Surveyor Assistant & Assistant Quantity Surveyor
Tong Kee Engineering Limited
07.2021 - 03.2023
- Preparation Sub-Contractor documents
- Prepare valuation of variation works, interim payments and settle final accounts with Clients and Sub-contractors
- Prepare cash flow forecasts
- Used Excel to prepare contracts, budgets, bills of quantities .
Customer Services Officer (Logistics)
Bollore Logistics Hong Kong
08.2019 - 07.2021
- Execute booking and documentation processes with service providers
- Maintain the daily operation of service counter
Customer Services Officer (Logistics) (Part-time)
CS Transport
03.2019 - 08.2019
- Execute booking and documentation processes with service providers
- Maintain the daily operation of service counter
Sales Associate (Retail)
Aotea Gifts Tekapo
11.2017 - 01.2019
- Processing shop daily operation, Cash and card payments
- Interact with customers, introduce products and provide advice based on customer needs
- Cover for the tour coordinator a few times when the tour coordinator is on vacation
General Hand(Fishes)
Sealord Nelson
06.2017 - 09.2017
- Maintained clean, orderly work environment free of hazards.
Packer(Apples)
Tyrella orchard
02.2017 - 05.2017
- Loaded and unloaded items from production line.
Packer & Sorter(Cherries)
45 South
01.2017 - 02.2017
- Loaded and unloaded items from production line.
Sorter(Cherries)
NS&EN Hinton Ltd
01.2017 - 01.2017
- Utilized sorting systems to sort items fast and accurately.
Tour Coordinator (Tourism)
Hong Thai Travel Ltd
05.2012 - 11.2016
- Act as Escort Guide during travel to introduce and explain tourist attractions (for long trips, e.g
- Russia, Sri Lanka)
- Ensure smooth itinerary and change routes or arrangements if necessary
- Provide itinerary information, processing of application and visa application at the branch
Crew(Retail)
Hung Fook Tong Ltd
06.2011 - 05.2012
- Processing shop daily operation and apparatus clean
- Assisting customers to find the goods and products they are looking for
- Product promotion and customer service
- Cash and card payments
Store Worker(Catering)
Panda House Frozen Yogurt
10.2010 - 05.2011
- Processing shop daily operation and apparatus clean
- Involved in stock control and managed
- Install ice-cream machine and clean
Customer Service Assistant(Retail)(Part-time)
A.S. Watson&Co.,Ltd
11.2008 - 05.2010
- Shop daily cash register program
- Answer customer query
Education
MBA - Business Administration
University of Gloucestershire
11-2024
Pearson BTEC Level 5 Higher National Diploma - Construction and The Built Environment (Surveying)
Continuous Professional Education Centre
01.2023
Outbound Tour Escort Certificate -
Travel Industry Council of Hong Kong
03.2012
Diploma - Business Studies
Hong Kong College of Technology
12.2010
Diploma - Business Finance
Advanced Contemporary Education Centre
05.2010
F.5 Graduates -
Tsang Pik Shan Secondary School
05.2008
Skills
- Customer Service
- Time Management
Microsoft Outlook, Word, Power Point and Excel
- Positive and Constructive Feedback
- POS
Personaldetail
Date of Birth 24/09/1991,
Female
Hold AEWV visa until April 2028
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Full Professional
Timeline
Customer Service Manager -China Market(Retail)
Aotea Gifts Dunedin Limited
01.2024 - Current
Duty Manager (Retail)
Aotea Gifts Tekapo
04.2023 - 01.2024
Quantity Surveyor Assistant & Assistant Quantity Surveyor
Tong Kee Engineering Limited
07.2021 - 03.2023
Customer Services Officer (Logistics)
Bollore Logistics Hong Kong
08.2019 - 07.2021
Customer Services Officer (Logistics) (Part-time)
CS Transport
03.2019 - 08.2019
Sales Associate (Retail)
Aotea Gifts Tekapo
11.2017 - 01.2019
General Hand(Fishes)
Sealord Nelson
06.2017 - 09.2017
Packer(Apples)
Tyrella orchard
02.2017 - 05.2017
Packer & Sorter(Cherries)
45 South
01.2017 - 02.2017
Sorter(Cherries)
NS&EN Hinton Ltd
01.2017 - 01.2017
Tour Coordinator (Tourism)
Hong Thai Travel Ltd
05.2012 - 11.2016
Crew(Retail)
Hung Fook Tong Ltd
06.2011 - 05.2012
Store Worker(Catering)
Panda House Frozen Yogurt
10.2010 - 05.2011
Customer Service Assistant(Retail)(Part-time)
A.S. Watson&Co.,Ltd
11.2008 - 05.2010
Outbound Tour Escort Certificate -
Travel Industry Council of Hong Kong
Diploma - Business Studies
Hong Kong College of Technology
Diploma - Business Finance
Advanced Contemporary Education Centre
F.5 Graduates -
Tsang Pik Shan Secondary School
MBA - Business Administration
University of Gloucestershire
Pearson BTEC Level 5 Higher National Diploma - Construction and The Built Environment (Surveying)
Continuous Professional Education Centre
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