Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic
Winter Upoko

Winter Upoko

Henderson,New Zealand

Summary

As a highly motivated and skilful worker who is passionately driven, I pride myself on my customer service background and the knowledge one has gained. With a combined five years of experience working in retail, I am always open to extending my expertise to take on a new and challenging role. Meeting new people is the most exciting part of my day as it teaches me a lot about different cultures and perspectives. My ability to adapt to change is my strongest attribute. As a bright, outgoing, easily approachable individual with so much to show, I have always handled any role that I have taken on with a professional manner. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Front of House Employee

Mitchell Downs Tavern
Rotorua, New Zealand
02.2024 - 04.2025
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Greeted customers and provided friendly customer service.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Prepared drinks upon request according to recipes and standards set by management.
  • Answered phone calls, took reservations, and answered inquiries.

  • Assisted in setting up for events and special occasions, ensuring a seamless experience.
  • Adhered to all health code regulations when handling food items or beverages.
  • Communicated orders to kitchen staff in an accurate and timely fashion.

Commercial Cleaner

Fusion Property Group (Kmart), Rotorua
Rotorua CBD, New Zealand
12.2023 - 01.2025
  • Swept all store aisles using a static mop to maintain cleanliness.
  • Emptied trash cans and replaced liners.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Replenished supply of hand soap, paper towels, and other consumables.
  • Created inventory checklists and stocked housekeeping carts.
  • Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
  • Cleared rubbish from tables, toilets, and office bins in breakroom.
  • Wiped down surfaces in kitchen and office to uphold hygiene standards.
  • Scrubbed and wiped toilets, mirrors, and sinks for thorough sanitation.
  • Adhered to Health and Safety regulations to ensure compliance.

Housekeeper

Westin Hotel, Melbourne
Melbourne CBD, Australia
12.2021 - 11.2023
  • Conducted daily team meetings to coordinate housekeeping tasks and assignments.
  • Responded to requests from guests regarding housekeeping needs.
  • Followed safety procedures when handling hazardous materials.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Replenished amenities in fridges and bathrooms across all serviced rooms.
  • Scrubbed showers and toilets, ensuring high cleanliness standards.
  • Changed bed linens and made beds in occupied rooms as needed.
  • Wiped down surfaces before performing dusting and vacuuming tasks.
  • Stacked trollies with cleaning equipment from stockroom for efficient use.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Returned trollies to stockrooms and organized supplies for next day.
  • Adhered to all Health and Safety regulations throughout cleaning processes.

Salon Assistant

Oscar Oscar Salons
St Kilda, Melbourne, Australia
01.2019 - 10.2021
  • Opened a salon and managed financial transactions at the till.
  • Created a welcoming atmosphere by maintaining a friendly attitude while interacting with guests.
    Conducted daily stock takes and ordered supplies as needed.
    Scheduled and rescheduled client appointments via KITOMBA system, processing cancellations as required.
    Maintained reception area and offered refreshments to clients.
  • Performed administrative tasks such as filing client records and ordering supplies.
    Prepared clients for senior stylist services.
    Ensured salon cleanliness by sweeping floors, wiping mirrors, and organizing workstations.
    Sanitized equipment after each use, dusted shelves, and replenished product inventory.
    Assisted senior stylists with hair coloring, blow drying, and styling tasks.
  • Adhered to safety guidelines when handling chemicals and dyes during hair color and treatment processes.
  • Educated clients about products used during their appointment and recommended appropriate products for home care.

Education

High School Diploma -

Wetsern Heights High School
Rotorua, New Zealand
12-2018

NCEA Level 1 – 3

Western Heights High School
Rotorua, New Zealand
01-2018

Skills

  • Honourable and humble
  • Kindness and loyalty
  • Confident communication
  • Problem-solving ability
  • Reliability and punctuality
  • Ambitious mindset
  • Planning skills
  • Excellent attendance
  • Independent work
  • Strategic thinking
  • Time management
  • Computer proficiency
  • Respect for others
  • Cleaning methods
  • Chemical safety
  • Inventory control
  • Equipment upkeep
  • Supply replenishment
  • Deep cleaning expertise
  • Recordkeeping and checklists
  • Professionalism standards
  • Health and hygiene compliance

References

  • Kiley, Dean, Supervisor at Westin Hotel, +61 426 209 708, Westin Hotel
  • Rajat, Talwar, Supervisor at Westin Hotel, +61 421 557 0129, Westin Hotel
  • Mal, Piahana, Supervisor at Fusion Property Group, 022 044 5316, Fusion Property Group

Hobbies and Interests

Walking, Exercise, Cleaning, Sports

Timeline

Front of House Employee

Mitchell Downs Tavern
02.2024 - 04.2025

Commercial Cleaner

Fusion Property Group (Kmart), Rotorua
12.2023 - 01.2025

Housekeeper

Westin Hotel, Melbourne
12.2021 - 11.2023

Salon Assistant

Oscar Oscar Salons
01.2019 - 10.2021

High School Diploma -

Wetsern Heights High School

NCEA Level 1 – 3

Western Heights High School

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Winter Upoko