Wiranata Cukarestu
Auckland
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
Work History
Cafe Duty Manager
Altura Coffee Company
2022.12 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Established team priorities, maintained schedules and monitored performance.
Duty Manager / All Rounder
2021.10 - 2022.10
- General Front of house duties, taking and managing bookings, managing the service flow, ordering and stocktaking, establishing and maintaining excellent communication and relation with customers, food and wine matching recommendation
Barista/All Rounder
Benson
2021.04 - 2022.10
- General front of house duties, preparing coffees and other beverages to customers, cleaning and maintaining coffee machine, ordering and stocktaking coffee needs
Waiter
Madam Woo Takapuna
2020.05 - 2021.08
- Greetandseatcustomers,explainingmenudetailstocustomersaswellasfoodandbeverages recommendations
Supervisor/Front of House
Daikoku Japanese Cuisine
2019.03 - 2020.05
- Greeting customers, managing service flow, cashing up, making daily report, ordering and stocktaking
Convention & Out Catering Attendant
Skycity Convention, Centre
2018.07 - 2019.03
- Setting up function needs and working the general front of house duties
Education
Diploma of Hospitality Management Level 6 - Hospitality And Tourism
Aspire2
Auckland09.2020
Skills
- Ability to Work Under Pressure Expert
- Leadership Skills Expert
- Adaptability Expert
- Friendly and Outgoing Attitude Expert
- General Management Expert
- Time Management Skills Expert
- Problem Solving Skills
- Multitasking Skills
- Customer Communication
- Excellent Communication Skills
- Customer Service Skills
Timeline
Cafe Duty Manager
Altura Coffee Company
2022.12 - Current
Duty Manager / All Rounder
2021.10 - 2022.10
Barista/All Rounder
Benson
2021.04 - 2022.10
Waiter
Madam Woo Takapuna
2020.05 - 2021.08
Supervisor/Front of House
Daikoku Japanese Cuisine
2019.03 - 2020.05
Convention & Out Catering Attendant
Skycity Convention, Centre
2018.07 - 2019.03
Diploma of Hospitality Management Level 6 - Hospitality And Tourism
Aspire2