Abbey Rakete
Franz Josef,WTC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Glacier Guide
Franz Josef Glacier Guides
04.2024 - Current
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
- Utilized effective communication and problem-solving skills to quickly resolve operational issues.
- Informed tour members of safety risks associated with attractions, confirming customer security.
Receptionist
Franz Josef Glacier Guides
10.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
South Westland Area School
Hari Hari 09-2023
Skills
- Expert communication
- Radio Communications
- Working alongside flight followers
- Environmental awareness
- Weather preparedness
- Group management
- Group oversight
Certification
- First Aid Certification
Timeline
Glacier Guide
Franz Josef Glacier Guides
04.2024 - Current
Receptionist
Franz Josef Glacier Guides
10.2023 - 04.2024
High School Diploma -
South Westland Area School
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