Witness Tutagalevao
Auckland,New Zealand
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Airline Customer Service Agent position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Customer Service/Check-in Representative for Hawaiian Airlines & LATAM Airline
Swissport
08.2022 - 04.2023
- Check boarding passes at the gates, escorting unaccompanied minors and disabled people, escort flight crew through security.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Enhanced company reputation by providing exceptional customer service and support.
Packer
TSS Work Force (casual)
05.2022 - 07.2022
- Packed food products for My Food Bag
- Maintained a clean and organized work environment, promoting safety and productivity.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
Education
Southern Cross Campus College
11.2022
Tourism And Travel Management
NZ Tourism School
Auckland, AUK05.2022
Healthcare And Well-being
Ignite Colleges
Auckland, AUK12.2023
Skills
- Customer Support
- Customer Relations
- Client Relationship Building
- Client Services
- Personal care Assistance ( Proficient in assisting clients with person care activities)
- Health Monitoring
- Daily living support
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Cleaning and sanitizing
- Mobility Assistance
- Cultural Sensitivity
- Mobility support
- Patient support
- Customer service mindset
- Customer Service Management
- Customer service understanding
- Call Center Customer Service
- Exceptional communication
- Baggage Handling Procedures
- Ticketing experience
- Flight booking knowledge
- Baggage handling
- Cultural Awareness
- Customer Service
- Problem-Solving
- Creative Thinking
- Active Listening
- Relationship Building
- Microsoft Office
- Special Needs Assistance
- English & Samoan Fluency
Skills And Experience
- Some experience with a check-in customer service role at Auckland Airport
- Knowledge of Auckland Airport Guidelines and procedures
- Able to relate well to people from different cultures and ages
- Calmly and positively manage challenging situations and people
- Above average computer skills
- Stress Management
- Very good communication skills (verbal and written), friendly and helpful
- Bilingual: English and Samoan
- Good attention to detail
- Good organisation and time management
- Enjoy working as part of a team
- Awareness of health and safety
- First Aid training
- Attention to Details
- Patience
- Urgent Care
- Emotional Support
Hobbies and Interests
Listen to music, spend time with family, church.
Languages
Samoan
Limited Working
Tonga
Elementary
Timeline
Customer Service/Check-in Representative for Hawaiian Airlines & LATAM Airline
Swissport
08.2022 - 04.2023
Packer
TSS Work Force (casual)
05.2022 - 07.2022
Southern Cross Campus College
Tourism And Travel Management
NZ Tourism School
Healthcare And Well-being
Ignite Colleges
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