Jude Smith
Mt Victoria,Wellington
Summary
Resourceful Administrator known for high productivity and efficient task completion. Possess specialized skills in workflow management, data analysis, and strategic planning. Excel in communication, problem-solving, and time management, ensuring seamless operations and project success.
Overview
25
25
years of professional experience
Work History
Housekeeper
Oaks Hotel CBD
Wellington
10.2023 - 04.2024
- Cleaning and servicing rooms
- Sanitized all areas of the hotel lobby and public restrooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Provided information about hotel services upon request from guests.
- Responded to requests from guests regarding housekeeping needs.
Housekeeper
Rydges Hotel Airport
01.2022 - 01.2023
- Cleaning and servicing rooms
- Provided information about hotel services upon request from guests.
- Responded to requests from guests regarding housekeeping needs.
- Ensured that all health standards were met during cleaning operations.
- Requested maintenance orders to fix non-working equipment and address room damage.
Receptionist/ Administrator
Pacific Radiology
01.2008 - 01.2016
- Checking in patients, scanning in documents, as well as taking payments (including EFTPOS) on check out, burning cd’s and printing pictures
- Adhered to company policies regarding confidentiality of sensitive information.
- Sole charge of reception on weekends, running two to three ultrasound rooms
- Relieving courier occasionally doing mail and supplies run between most Wellington branches
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
Receptionist/ Administrator/ Tenancy Manager
Housing New Zealand
01.1999 - 01.2007
- Dealing with queries, handing out forms, getting appropriate staff for clients
- Issuing and loading maintenance jobs into our operating system
- Dicta Typing notes for Case Managers handling waitlist
- Home visits for home inspections, dropping off forms, general maintenance
- Administration follow-up on all house visits
- Answering calls from Housing New Zealand staff regarding general enquiries from tenants and applicants
- Answering general client queries regarding tenancy requests and applications
Front of House
Scorch-O-Rama Café
01.2020
- Placing orders from customers with cafe iPad system
- Clearing and setting tables to a high standard
- Cleaning the kitchen and cafe floor whilst maintaining health and safety requirements
- Serving food and providing top quality customer service to all customers
- Adapting to Covid 19 level rules as required
- Gained experience handling cash and using an EFTPOS machine
- Honed my communications skills through taking bookings over the telephone and in person
Receptionist
Wellington Top 10 Holiday Park
01.2019
- Taking enquiries and bookings from customers via the internet, telephone and in person
- Checking in guests and directing to rooms and sites (caravan/tent)
- Gained experience in sales by helping to sell items in the shop
- Hiring out facilities (bikes, spa, linen)
- Cleaning and assisting housekeepers as required
Education
Some College (No Degree) - Certificate in Tourism And Hospitality
Eastern Institute of Technology
Hawkes Bay, NZSkills
- Strong customer service
- Good communication skills
- Empathetic
- Organised
- Hard-working
- Team Player
- Use initiative to work independently
- Money handling experience
- Enthusiastic
- Willing to learn and develop more skills and attributes
- Office Administration
- Information Management
- Database entry
- Client Relations
- Invoice Processing
- Perform well in high-demand, fast-paced environments
References
- Joy Shaw, Previous Case Manager, Housing New Zealand, 021 023 330
- Mary Hinderwell, Branch Manager, Pacific Radiology Wakefield Hospital, 027 4047216
- Janna Kahui, Top 10 Holiday Park, 027 4555 209
References
References available upon request.
Timeline
Housekeeper
Oaks Hotel CBD
10.2023 - 04.2024
Housekeeper
Rydges Hotel Airport
01.2022 - 01.2023
Front of House
Scorch-O-Rama Café
01.2020
Receptionist
Wellington Top 10 Holiday Park
01.2019
Receptionist/ Administrator
Pacific Radiology
01.2008 - 01.2016
Receptionist/ Administrator/ Tenancy Manager
Housing New Zealand
01.1999 - 01.2007
Some College (No Degree) - Certificate in Tourism And Hospitality
Eastern Institute of Technology
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