Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

WUDI LI

Cairnlea,VIC

Summary

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 2 years of experience working in busy Aviation environments. Hardworking customer service team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in Aviation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level airline agent position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Airline Services Operator

Swissport
07.2022 - Current
  • Strove for first call resolution by taking true ownership of customer needs and issues.
  • Provided current and accurate fare, schedule, reservations and flight arrival and departure information to customers.
  • Resolved customer complaints by listening to grievances, determining causes and deciding best solution.
  • Provided product and service information to customers and identified upselling opportunities to maintain and increase income streams.
  • Resolved customer complaints via phone, email or live chat.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated equipment while observing standard safety procedures.

Grocery Team Member

Woolworths
10.2020 - Current
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Retrieved items for customers and verified prices.
  • Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.

Restaurant Waiter

CROSSROADS KITCHEN
10.2016 - 03.2018
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Trained new servers on restaurant policies and procedures.

Education

High School Diploma -

VICTORIA UNIVERSITY SECONDARY COLLEGE
MELBOURNE
12.2018

Skills

  • Rigging
  • Material Handling
  • Invoice Verification
  • Product Verification
  • Storage Area Maintenance
  • Protective Equipment Use
  • Tractor Operation
  • Safety Precautions
  • Data Entry
  • Pallet Jack Operation
  • Team Collaboration
  • Job Planning
  • Willing to Learn

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Airline Services Operator

Swissport
07.2022 - Current

Grocery Team Member

Woolworths
10.2020 - Current

Restaurant Waiter

CROSSROADS KITCHEN
10.2016 - 03.2018

High School Diploma -

VICTORIA UNIVERSITY SECONDARY COLLEGE

Similar Profiles

CREATE PROFILE
WUDI LI