Hi, I’m
Wyleen Mamaia
Weymouth Manurewa,Auckland
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
years of professional experience
Work History
Store Manager
06.2019 - 02.2022
Job overview
- Performed statistical analyses to gather data for operational and forecast team needs
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Supervised guests at front counter, answering questions regarding products
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
- Completed point of sale opening and closing procedures
Manukau St Pierre’s Sushi
Bento Bowl Manager
10.2016 - 05.2019
Job overview
- Delivered services to customer locations within specific timeframes
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked flexible hours across night, weekend and holiday shifts
- Identified issues, analyzed information and provided solutions to problems
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained excellent attendance record, consistently arriving to work on time
- Maintained energy and enthusiasm in fast-paced environment
- Adhered to social distancing protocols and wore mask or face shield
Rebel Sports Store Assistant Manager
06.2012 - 10.2014
Job overview
- Improved operations through consistent hard work and dedication
- Prepared variety of different written communications, reports and documents
- Carried out day-to-day duties accurately and efficiently
- Participated in team-building activities to enhance working relationships
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Led projects and analyzed data to identify opportunities for improvement
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Collaborated with team members to achieve target results
- Worked with customers to understand needs and provide excellent service
Education
University of AucklandNew Zealand
Batchelors in Business Administration Management from Business Administration And Management
02.2016
Skills
- Store Merchandising
- Payroll Management
- Sales Strategies
- Focus and Follow-Through
- Supply Ordering
- Department Oversight
- Team leadership and coaching
- Maximizing profitability
- Relationship building and management
- Database Management
- Hourly shift management
- Strategic thinker
- Training and mentoring
- Customer Relations
- Personnel development
Timeline
Store Manager
06.2019 - 02.2022
Bento Bowl Manager
Manukau St Pierre’s Sushi
10.2016 - 05.2019
Rebel Sports Store Assistant Manager
06.2012 - 10.2014
University of Auckland
Batchelors in Business Administration Management from Business Administration And Management
Similar Profiles
Maria UrsMaria Urs
Career Break for Child Care at NACareer Break for Child Care at NA
Anna KrutekAnna Krutek
Dolce Violin Ensemble at NADolce Violin Ensemble at NA
Megan SaucedoMegan Saucedo
Planned Career Break at NAPlanned Career Break at NA