Wylie Fong
Māngere East,Auckland
Summary
Proven to excel in high-pressure environments, I leveraged my adept route planning and exceptional customer service skills at New Zealand Couriers to enhance delivery efficiency and foster client rapport. My background includes package handling and I work well in team productivity, achieving significant improvements in delivery times. Knowledgeable Mover driven to exceed expectations in all areas with resourcefulness and problem-solving strengths. Quick learner skilled at adapting to changing demands. Maintain high levels of customer service on busy and high-demand days.
Overview
8
8
years of professional experience
Work History
Courier Contractor
New Zealand Couriers
01.2018 - 11.2023
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
Furniture/ Piano Mover
Ben’s Carriers
05.2016 - 10.2018
- Successfully transported valuable antique pianos while preserving their integrity through meticulous handling.
- Enhanced customer satisfaction by carefully packing and transporting pianos with minimal damage.
- Implemented time-saving strategies that allowed for more efficient scheduling and completion of multiple moves in a single day.
Freight Handler
New Zealand Couriers
07.2016 - 07.2018
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Sorted and organized packages to make deliveries to correct address.
- Achieved rapid turnaround times for inbound shipments through swift unloading, sorting, and storage procedures.
Education
Bachelor Of Sport And Exercise Science -
MIT
Manukau, AUKCertificate In Sport And Recreation -
MIT
Manukau, AUKDiploma Of Exercise Prescription -
MIT
Manukau, AUKSkills
- Package handling
- Punctuality
- Deadline-oriented
- Route Planning
- Relationship building and rapport
- Working Independently
- Customer Service
- Problem-Solving
- Time Management
- Loading and unloading
- Time Sensitive Deliveries
- Package Delivery and Pick-up
- Heavy Lifting
- Sorting
- Handheld scanning devices
- Deadline Adherence
Reference:
Katerina Fatu
Operations Controller(New Zealand Couriers)
Phone: 027 310 9779
Kai Xu
Independent contractor (New Zealand Couriers)
Phone: 021 107 3288
Timeline
Courier Contractor
New Zealand Couriers
01.2018 - 11.2023
Freight Handler
New Zealand Couriers
07.2016 - 07.2018
Furniture/ Piano Mover
Ben’s Carriers
05.2016 - 10.2018
Bachelor Of Sport And Exercise Science -
MIT
Certificate In Sport And Recreation -
MIT
Diploma Of Exercise Prescription -
MIT
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