Xaviere Riviere
Paris
Summary
Knowledgeable and dedicated customer service professional with extensive experience in technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Representative
Night’n’Day
01.2023 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Data Analyst
Apple
02.2020 - 10.2022
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
Technical Advisor
Apple
07.2017 - 02.2020
- Served as primary point of contact for triaging technical issues.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated with personnel to provide updated knowledge regarding industry application standards and specifications.
Assistant Editor
Michel Lafon
05.2016 - 08.2016
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Selected and edited photos for use in diverse projects.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Handled internal staff correspondence through emails and scheduling.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Education
Master of Arts - General Literature
Université Du Maine - Le Mans Laval
Le Mans09.2015
Skills
- Quality Assurance
- Till Management
- Organization
- Data Integrity
- Customer Service Excellence
- Business Correspondence
- Call Control
- Data Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Representative
Night’n’Day
01.2023 - 06.2023
Data Analyst
Apple
02.2020 - 10.2022
Technical Advisor
Apple
07.2017 - 02.2020
Assistant Editor
Michel Lafon
05.2016 - 08.2016
Master of Arts - General Literature
Université Du Maine - Le Mans Laval
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