Xena Lucchiano
Sales Assistant
Auckland
Summary
I have gathered many years experience working in fast paced retail work environments gaining a strong understanding of the customer service industry. I have learnt a variety of skills including adaptability, punctuality, commitment and attention to detail throughout my studies and believe I have displayed a real capacity to complete challenging and thorough work along with an outstanding phone manner. I am an empathetic, understanding individual looking to foster a positive, care-free and productive workspace where we can all work together and make a difference.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Zara Clothing
03.2024 - 06.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Key Holder
RB Sellars
06.2023 - 01.2024
- Opening and closing of the store along with all associated duties. Direct customer service, logistics, back of house management.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Sales Assistant
H&M Hennes & Mauritz
04.2016 - 01.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- POS system experience, direct customer service, working fitting rooms, garment caring shop floor, leadership role in closing of store, stockroom and logistics.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Executed visual merchandising strategies to attract customers and drive sales.
Teacher
Howick Historical Village
01.2019 - 04.2019
- Supported student physical, mental, and social development using classroom games and activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Telemarketer
2evolve
02.2015 - 06.2015
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
Education
Post-graduate Diploma - Forensic Science
University of Auckland
Auckland, AUK 04.2001 -
Bachelor of Science - Chemistry
University of Auckland
Auckland, AUK 04.2001 -
Skills
Complex Problem-Solving
Processing payments
Cash Handling
Sales expertise
Opening and closing procedures
Customer Service
Honest and Dependable
Positive Customer Engagement
References
Please contact for references
Timeline
Sales Assistant
Zara Clothing
03.2024 - 06.2024
Key Holder
RB Sellars
06.2023 - 01.2024
Teacher
Howick Historical Village
01.2019 - 04.2019
Sales Assistant
H&M Hennes & Mauritz
04.2016 - 01.2023
Telemarketer
2evolve
02.2015 - 06.2015
Post-graduate Diploma - Forensic Science
University of Auckland
04.2001 -
Bachelor of Science - Chemistry
University of Auckland
04.2001 -
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