Xiahui Jiang
Hamilton,WKO
Summary
Hardworking and passionate job seeker eager to secure healthcare worker position while currently enrolled in healthcare program. With over 10 years of customer service expertise, I have honed a customer-centric approach and effective communication skills. My background in early childhood education has enriched my knowledge of childcare and deepened my understanding of child psychology. I am willing to learn, possess empathy and patience. My diverse experiences have prepared me to work in a demanding and compassionate healthcare environment, where I can make a meaningful impact on individuals' well-being.
Overview
6
6
years of professional experience
Work History
Childcare Assistant Teacher
Shenzhen Little Elephant Ryan Montessori Internati
10.2021 - 04.2023
- Assisted young children with their daily routines, including meals, dressing, grooming, and toileting.
- Assisted lead teacher with arts and crafts and putting children down for naps.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Comforting children's emotions and addressing separation anxiety.
- Communicated regularly with parents about daily activities and behaviors.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Creating a safe and orderly environment for children.
Senior Manager
Shenzhen T-Bird International Travel Company
04.2019 - 03.2021
- Collaborating with colleagues to collectively achieve departmental business objectives.
- Maintaining contact with local tourism boards, travel agencies, hotels, etc., to obtain the latest travel information and discounts.
- Kept network of international agents to simplify and streamline international bookings.
- Conducted market research to investigate potential new travel destinations.
- Resolving unexpected issues during customer travel and handling customer complaints.
International Travel Consultant
Shenzhen T-Bird International Travel Company
07.2017 - 04.2019
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Updated and maintained customer databases to increase customer retention.
- Researched most efficient and cost effective ways to travel intercontinentally and shared findings in company newsletter.
- Collaborated with colleagues to create and promote special travel packages.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Education
Diploma - Community Health Care And Support L7
New Zealand School of Education Limited
Hamilton05.2024
Bachelor - Tourism Management
Jishou University
China06.2012
Skills
- Positive attitude
- Communication
- Teamwork
- Willingness to learn
- Resilience
- Emotionally Supportive
- Cultural Sensitivity
- Health and Safety
- Time Management
Reference
Mahreen Baloch | New Zealand Skills & Education Group
Email：mahreen@nzse.ac.nz
An-Chi (Angel) Tai | Aspire-Community Support
Email：ngdai1016@hotmail.com
Timeline
Childcare Assistant Teacher
Shenzhen Little Elephant Ryan Montessori Internati
10.2021 - 04.2023
Senior Manager
Shenzhen T-Bird International Travel Company
04.2019 - 03.2021
International Travel Consultant
Shenzhen T-Bird International Travel Company
07.2017 - 04.2019
Diploma - Community Health Care And Support L7
New Zealand School of Education Limited
Bachelor - Tourism Management
Jishou University
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