Xiaojun Xia
Browns Bay,AUK
Summary
Detail-oriented professional with extensive experience in computer operations, adept at troubleshooting and maintaining computer systems. Skilled in effective communication and problem-solving. Proficient in navigating Auckland maps. Seeking a challenging role where I can utilize my expertise in computer operations and cross-cultural experience gained from working in both China and New Zealand to contribute to organizational success. Eager to bring a diverse skill set, international perspective, and in-depth knowledge of Auckland maps to a dynamic team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Manager
HungryPanda
10.2021 - Current
- Recruited, trained, and managed a team of drivers, ensuring adherence to company standards and policies.
- Established and maintained social media platforms (Facebook, Red Book, etc.) to engage with customers and promote brand awareness.
- Implemented strategies to optimize delivery routes, reduce delivery times, and enhance overall customer satisfaction.
- Acted promptly to resolve any delivery-related issues or customer complaints, ensuring a positive customer experience.
Operation Delivery Manager
BuyAtHome
09.2018 - 10.2021
- Led recruitment efforts for driver positions, conducted interviews, and provided training to ensure a skilled and efficient workforce.
- Managed the distribution of all orders, scheduling deliveries, and optimizing routes to minimize delivery times and costs.
- Implemented performance metrics and feedback systems to monitor and improve delivery operations' efficiency and effectiveness.
- Worked closely with cross-functional teams to address operational challenges and streamline processes for maximum efficiency.
Network Administrator
SP Insurance
07.2017 - 12.2017
- Provided comprehensive IT support, resolving computer hardware and software issues for all employees.
- Ensured seamless network connectivity and functionality, troubleshooting network problems and implementing solutions as needed.
- Developed and maintained an online information platform for internal use, facilitating efficient communication and information sharing among employees.
- Regularly updated and maintained the company website, ensuring accurate and up-to-date information for clients and stakeholders.
Education
GDIT - Computer Networking
Auckland Institute of Studies
Auckland05-2018
Skills
- Excellent communication skills, both verbal and written, with a demonstrated ability to effectively convey technical information to diverse audiences
- Strong problem-solving skills, with the ability to analyze complex issues and develop practical solutions quickly and efficiently
- Proven leadership abilities, with experience in recruiting, training, and managing teams to achieve organizational goals, and facilitating the growth of a 20-person team to hundreds
- Proficient in network infrastructure management, including setup, configuration, and troubleshooting of routers, switches, and firewalls
- Familiarity with web development technologies and content management systems
- Familiarity with Auckland routes
Affiliations
- Passionate about various sports activities, including soccer, badminton, etc.
- Enjoy playing video games in leisure time, fostering strategic thinking and problem-solving skills.
Accomplishments
- Outstanding graduates
Certification
- Full license（driver）
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Delivery Manager
HungryPanda
10.2021 - Current
Operation Delivery Manager
BuyAtHome
09.2018 - 10.2021
Network Administrator
SP Insurance
07.2017 - 12.2017
GDIT - Computer Networking
Auckland Institute of Studies
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