Xiaoli(Shelly） Wu
57A Howard Hunter Avenue,Saint Johns,Auckland
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Hardworking and passionate job seeker with organizational skills eager to secure sales manager. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Barista
QUEENA'S CAFE
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
FOH
FILLY
03.2023 - 09.2023
- Solve problems for guests in a timely manner,Provide professional customer service to guests.
- Actively cooperate with the team to provide customers with satisfactory service.
Manager
MOMOTEA
04.2016 - 10.2019
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Senior Sales
JIRUI COFFEE （Caferica) （极睿咖啡）
09.2008 - 10.2015
- Actively cooperate with the company's sales strategy, consistently exceeding quotas and expectations.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, marketing, and operations teams.
- Negotiated favorable contracts with vendors for improved pricing structures, contributing to overall cost reduction efforts within the organization.
- Developed strong relationships with key clients, leading to increased account retention and long-term loyalty.
- Achieved consistent year-over-year growth through cultivation of new business accounts while retaining existing clientele base.
Education
No Degree - Early Childhood Education(LEVEL 4)
WORKFORCE
MANUKAU05.2023
Bachelor of Science - Finance
SHANGHAI UNIVERSITY
SHANGHAI06.2008
Skills
- Relationship Building
- Goals and performance
- Client Relationship Management
- Sales Tracking
Timeline
Barista
QUEENA'S CAFE
02.2024 - Current
FOH
FILLY
03.2023 - 09.2023
Manager
MOMOTEA
04.2016 - 10.2019
Senior Sales
JIRUI COFFEE （Caferica) （极睿咖啡）
09.2008 - 10.2015
No Degree - Early Childhood Education(LEVEL 4)
WORKFORCE
Bachelor of Science - Finance
SHANGHAI UNIVERSITY
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