Ellen Ma
Auckland
Summary
Enthusiastic and customer-focused individual with a strong passion for helping people and creating positive shopping experiences. Fluent in Cantonese, Mandarin, and English, which enables effective communication with a wide range of customers. Known for being approachable, reliable, and a great team player, with a strong work ethic and attention to detail.
Overview
7
7
years of professional experience
Work History
Pilates Instructor
Self Employed Services
10.2021 - 09.2023
- Personal Trainer Director | Perfect Pilates | Guangzhou China
- Promoted safe and inclusive environment for club clients and members.
- Attended continuing education classes to maintain current knowledge.
- Assisted with marketing and promoting of classes and services.
- Tracked member attendance and participation for recordkeeping purposes.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Provided individualized fitness assessments, program designs and nutrition counselings services.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Operation Manger
Milk Tea Shop
01.2017 - 01.2019
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
High School Diploma -
SRA Fashion Make Up , Auckland
Auckland, NZ10-2012
NCEA Level 2 And Level 1
Mt Roskill Grammar ,
Auckland 04-2007
Skills
- Excellent customer service and communication skills
- Fluent in Cantonese, Mandarin, and English — able to assist Chinese-speaking customers confidently
- Strong teamwork and problem-solving abilities
- Reliable, punctual, and committed to maintaining store standards
Timeline
Pilates Instructor
Self Employed Services
10.2021 - 09.2023
Operation Manger
Milk Tea Shop
01.2017 - 01.2019
High School Diploma -
SRA Fashion Make Up , Auckland
NCEA Level 2 And Level 1
Mt Roskill Grammar ,