XIAXIA (Casey) YE
Auckland
Summary
Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Overview
13
13
years of professional experience
Work History
Sales consultant
Travelex
01.2024 - Current
- Providing support and advice on great products and services
- Sources every opportunity to interact with customers in and around stores and provide them with the products and services tailored to their travel experience
- Understand customer to provide them with the products and services, tailored to their travel needs
- Processing all foreign exchange transactions
- Delivering on several key performance goals which includes operational, sales and customer focused
- Implementing best practices around legal and regulatory standards and adhering to Travelex compliance procedures
- Assist ATM load and balance
Store Manager
Tuakau Field Fresh
06.2019 - 09.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- set up and maintain product displays and promotions
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
Store manager
TAO REFLECOLOGY
01.2017 - 06.2019
- Prepare and implement operating plan, budget, and sales goals
- Prepare and implement marketing, purchasing, customers service standard, pricing and discount policies
- Hiring, training and support staff
- Enter invoices, transfers, adjustments and other transactions into the P.O.S system
- Ensuring excellent customer service and resolving any customer complaints or issues
Assistant store manager
Subway Highbrook
04.2014 - 11.2016
- Providing front line customer service
- Managing customer order processing, preparing orders and serving food to customers
- Effectively handing and managing cash while taking orders
- Looking after the stock and ordering, maintaining of the product
- Keeping a track of inventory coming in and going out
- Making sure the store is maintained as hygiene standards
- Maintaining a good customer relation to ensure they are happy and satisfied with the service delivered
Cashier
Howick Fruit world
06.2012 - 03.2014
- Handing cash transactions
- Scanning and pricing products
- Bagging items
- Assisting customers, providing information on products
- Balancing the cash register
- Handling customer complaints
- Monitoring inventory
Timeline
Sales consultant
Travelex
01.2024 - Current
Store Manager
Tuakau Field Fresh
06.2019 - 09.2023
Store manager
TAO REFLECOLOGY
01.2017 - 06.2019
Assistant store manager
Subway Highbrook
04.2014 - 11.2016
Cashier
Howick Fruit world
06.2012 - 03.2014
Diploma - business management level 6
Queens Academic Group
Education
Diploma - business management level 6
Queens Academic Group
Skills
- Time management
- Customer relationship management
- Confident and comfortable working within a multicultural society
- Highly motivated and organized
- Give importance to time management
- Problem solver
- Able to work under pressure
- Vision and strong planning skills
- Hands on experience working on POS
Languages
English
Professional Working
Chinese
Native or Bilingual
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