Summary
Overview
Work History
Timeline
Education
Skills
Languages
Generic

XIAXIA (Casey) YE

Auckland

Summary

Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.

Overview

13
13
years of professional experience

Work History

Sales consultant

Travelex
01.2024 - Current


  • Providing support and advice on great products and services
  • Sources every opportunity to interact with customers in and around stores and provide them with the products and services tailored to their travel experience
  • Understand customer to provide them with the products and services, tailored to their travel needs
  • Processing all foreign exchange transactions
  • Delivering on several key performance goals which includes operational, sales and customer focused
  • Implementing best practices around legal and regulatory standards and adhering to Travelex compliance procedures
  • Assist ATM load and balance


Store Manager

Tuakau Field Fresh
06.2019 - 09.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • set up and maintain product displays and promotions
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees

Store manager

TAO REFLECOLOGY
01.2017 - 06.2019
  • Prepare and implement operating plan, budget, and sales goals
  • Prepare and implement marketing, purchasing, customers service standard, pricing and discount policies
  • Hiring, training and support staff
  • Enter invoices, transfers, adjustments and other transactions into the P.O.S system
  • Ensuring excellent customer service and resolving any customer complaints or issues

Assistant store manager

Subway Highbrook
04.2014 - 11.2016
  • Providing front line customer service
  • Managing customer order processing, preparing orders and serving food to customers
  • Effectively handing and managing cash while taking orders
  • Looking after the stock and ordering, maintaining of the product
  • Keeping a track of inventory coming in and going out
  • Making sure the store is maintained as hygiene standards
  • Maintaining a good customer relation to ensure they are happy and satisfied with the service delivered

Cashier

Howick Fruit world
06.2012 - 03.2014
  • Handing cash transactions
  • Scanning and pricing products
  • Bagging items
  • Assisting customers, providing information on products
  • Balancing the cash register
  • Handling customer complaints
  • Monitoring inventory

Timeline

Sales consultant

Travelex
01.2024 - Current

Store Manager

Tuakau Field Fresh
06.2019 - 09.2023

Store manager

TAO REFLECOLOGY
01.2017 - 06.2019

Assistant store manager

Subway Highbrook
04.2014 - 11.2016

Cashier

Howick Fruit world
06.2012 - 03.2014

Diploma - business management level 6

Queens Academic Group

Education

Diploma - business management level 6

Queens Academic Group

Skills

  • Time management
  • Customer relationship management
  • Confident and comfortable working within a multicultural society
  • Highly motivated and organized
  • Give importance to time management
  • Problem solver
  • Able to work under pressure
  • Vision and strong planning skills
  • Hands on experience working on POS

Languages

English
Professional Working
Chinese
Native or Bilingual
XIAXIA (Casey) YE