Xinwen Liang
AUCKLAND,AUK
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
2
2
Languages
Work History
Motel Receptionist
755 Regal Court Motel
North Dunedin, Dunedin
11.2025 - 02.2026
- Greeted guests at front desk for 755 Regal Court Motel.
- Checked in guests and confirmed reservation details.
- Answered phone calls and relayed motel information.
Motel Cleaner
755 Regal Court Motel
North Dunedin, Dunedin
11.2025 - 02.2026
- Cleaned guest rooms at 755 Regal Court Motel using approved housekeeping supplies.
- Sanitized bathrooms, sinks, and high-touch surfaces in occupied and vacant rooms.
- Changed linens and made beds following motel room standards.
- Restocked towels, soap, and room supplies for guest readiness.
- Vacuumed carpets and swept floors in guest rooms and hallways.
- Collected trash and removed waste from rooms and common areas.
- Reported maintenance issues to motel management during daily cleaning rounds.
Education
Bethlehem College
Bethlehem, TaurangaSkills
- Front desk operations
- Reservation management
- Reservation systems
- Customer service
- Guest relations
- Fluent English
- positive attitude
Languages
Chinese (Mandarin)
First Language
English
Upper Intermediate (B2)
B2
Timeline
Motel Receptionist
755 Regal Court Motel
11.2025 - 02.2026
Motel Cleaner
755 Regal Court Motel
11.2025 - 02.2026
Bethlehem College