Xinyu Shen
Auckland,AUK
Summary
Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.
Developed key financial skills in fast-paced, detail-oriented environment. Demonstrates ability to analyze financial data and maintain accurate records. Seeking to transition into new field where these analytical and organizational skills can drive efficiency and accuracy.
Overview
2
2
years of professional experience
Work History
Assistant Teacher
New Channel
03.2024 - 07.2024
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Customer Service Executive
Trip.com
07.2023 - 10.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat. Managed approximately 40 incoming calls, emails and online enquiries per day from customers.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Accounting Intern
Fosun Group
01.2022 - 02.2022
- Gained hands-on experience with various accounting software programs such as QuickBooks and Excel, enhancing overall efficiency in daily tasks.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to management clients. Sorted and filed all the paper financial statements of the company's various divisions for the previous fiscal year within a week.
- Supported month-end closing activities, ensuring timely and accurate reporting of financial results.
Education
Master of Management - Financial Economics
Massey University
Albany, AUK12-2025
Bachelor of Finance - Finance
Shanghai Business School
Shanghai, China06-2023
Skills
- Skilled in excel & Python
- Team collaboration
- Customer relationship management
- Client engagement
Accomplishments
- Championship of intramural basketball as the captain of the team.
- Third Prize of Shanghai Municipal College Students’ Entrepreneurship Competition.
Languages
English
Full Professional
Chinese
Native or Bilingual
Timeline
Assistant Teacher
New Channel
03.2024 - 07.2024
Customer Service Executive
Trip.com
07.2023 - 10.2023
Accounting Intern
Fosun Group
01.2022 - 02.2022
Master of Management - Financial Economics
Massey University
Bachelor of Finance - Finance
Shanghai Business School
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