Andy Huang
Auckland,Albany
Summary
Dynamic Restaurant Manager with a proven track record at Hustle Barbecue, enhancing operational efficiency and customer satisfaction. Expert in team management and inventory control, adept at fostering an inclusive environment and driving positive change through customer feedback. Achieved significant improvements in service quality and staff performance, demonstrating strong business operations expertise and a passion for excellence.
Offering highly motivated and detail-focused approach with passion for food and beverage industry and willingness to learn and grow in dynamic setting. Brings understanding of customer service and team management, combined with ability to quickly adapt to new processes and environments. Ready to use and develop organizational and leadership skills in Restaurant Manager role.
Personable and proactive individual with strong ability to lead and inspire team members in fast-paced environment. Possesses deep understanding of customer service principles and adept at managing daily operations and inventory control. Committed to driving exceptional guest experiences and operational efficiency. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
2
2
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Vape sales
Vape lite
Auckland CBD
05.2025 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Yacht Coating Operator
LANNIKA
Auckland
04.2025 - 05.2025
- Operated coating machinery to ensure consistent application and quality standards.
- Conducted routine maintenance on equipment to minimize downtime and enhance operational efficiency.
- Monitored production processes to identify and resolve issues promptly, ensuring smooth workflow.
- Assisted in training new operators on safety protocols and equipment operation best practices.
Insurance Customer Service Representative
CL Insurance
China
12.2024 - 02.2025
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Restaurant Manager
Hustle Barbecue
Auckland Newmarket
08.2023 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Assistant Bank Manager internship
ICBC
China
09.2024 - 11.2024
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
Education
Bachelor of Finance - Finance
University of Auckland
Auckland, NZ 03.2023 - 05.2026
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Team Management
Inventory control and record keeping
Customer Engagement
Staff Management
Operations Management
Passion for customer satisfaction
Business operations expertise
Supervisory skills
Trained in performance and wage reviews
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- Serve It Up Safe! Certification – Serve It Up Safe!.
- Newzealand Driver's License
- Microsoft Office Specialist (MOS) Certification
- Google IT Support Professional Certificate
- Certified Sales Professional (CSP)
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Korean
Beginner (A1)
Timeline
Vape sales
Vape lite
05.2025 - 11.2025
Yacht Coating Operator
LANNIKA
04.2025 - 05.2025
Insurance Customer Service Representative
CL Insurance
12.2024 - 02.2025
Assistant Bank Manager internship
ICBC
09.2024 - 11.2024
Restaurant Manager
Hustle Barbecue
08.2023 - 12.2024
Bachelor of Finance - Finance
University of Auckland
03.2023 - 05.2026