Xiu Sue Cheng
Summary
Friendly and detail-oriented professional with experience in customer service and hospitality, including hands-on waiter experience in a busy cake shop. Adaptable and quick to learn, with a background in IT and a passion for delivering excellent dining experiences. Ready to contribute to Fortuna's vibrant team and ensure every guest enjoys their visit.
Overview
16
16
years of professional experience
Work History
Lead AI Consultant
HCL Tech
12.2024 - 05.2025
- Responsibilities:
- Liaise with stakeholders to gather, clarify, and document business and project requirements, ensuring all parties have a shared understanding of objectives and deliverables.
- Facilitate regular meetings and discussions to actively listen to stakeholder needs, address concerns, and provide context for decisions, fostering transparency and trust.
- Translate complex or technical requirements into clear, concise, and actionable documentation tailored to the audience, using appropriate communication channels such as reports, presentations, or direct conversations.
- Built LLM-based solutions with LangChain and Hugging Face to automatically generate comments for OStar code.
- Developed Python tools to enhance LLM understanding of OStar code.
- Analyzed SQL statement interactions within COBOL applications.
Waiter
Lawson Cake Shop
12.2008 - 12.2009
- Responsibilities:
- Provided attentive table service in a busy cake shop, ensuring guests felt welcome and satisfied.
- Cleared tables efficiently and maintained a clean, inviting environment during peak hours.
- Assisted customers with menu selections and special requests, demonstrating strong product knowledge.
- Handled customer feedback and resolved issues promptly to maintain high satisfaction.
Education
Master's Degree - Computer Science
China University of Geosciences
01.2010
Skills
- Excellent customer service and communication
- Fast and efficient plate clearing and table maintenance
- Team player with a positive, friendly attitude
- Attention to detail and strong work ethic
Additional Information
- Eligible to work in New Zealand
- Available for a variety of shifts, including weekends and evenings
- Committed to upholding the standards of host responsibility and customer care
Languages
English
Full Professional
Chinese
Full Professional
Timeline
Lead AI Consultant
HCL Tech
12.2024 - 05.2025
Waiter
Lawson Cake Shop
12.2008 - 12.2009
Master's Degree - Computer Science
China University of Geosciences