Xixa Bateman Hepi
Tauranga,Bay Of Plenty
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager In Training
McDonald's
Papamoa, Tauranga
03.2023 - 10.2023
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Developed testing and evaluation procedures to drive effective outcomes.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
- Documented receipts, employee hours and inventory movement.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Taught staff upselling techniques to meet revenue targets.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Filter Technician
HRV
Greerton, Tauranga
09.2022 - 02.2023
- Collected readings on status, temperature, flow rate and other points for documentation.
- Monitored material flow and temperature or pressure gauges to verify optimal processing conditions.
- Inspected, troubleshot and calibrated equipment to achieve optimal performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Carried out individual work in various capacities to promote business and achieve assigned goals.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
Traffic Controller
AWF/Downer
Mount Maunganui, Tauranga
08.2022 - 01.2023
- Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
- Managed setup and removal of temporary traffic control equipment and signs.
- Directed pedestrians across busy streets and around construction sites.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Assembled traffic cones and pathways for vehicles and pedestrians.
Crew Trainer
McDonald's Bayfair
Mount Maunganui, Tauranga
06.2021 - 08.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Mentored junior employees to improve performance, food safety and customer service.
- Trained other employees in customer service, food safety and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Volunteer
Women's Refuge
Greerton, Tauranga
01.2017 - 12.2017
- Maintained clean facilities to better serve program needs.
- Helped organize and manage events and projects.
- This was a volunteer position I worked with my Mum after school.
Education
Some College (No Degree) -
Tauranga Girls' College
TaurangaSkills
- Tool Preparation
- Station Preparation
- POS Systems
- Crew Assistance
- Management Training
- Staff Leadership
- Closing Procedures
- Team Goals
- Training Employees
- Critical Thinking
- Decision Making
- Ordinances, Policies and Procedures
- Safety Plans Advisory
- Verbal and Written Communication
Certification
- Certified Traffic Controller, Downer - 2022
- Certified Training Manager, McDonald's - 2023
- Certified Filter Technician, HRV - 2023
- Certified Crew Trainer, McDonald's - 2021
Timeline
Shift Manager In Training
McDonald's
03.2023 - 10.2023
Filter Technician
HRV
09.2022 - 02.2023
Traffic Controller
AWF/Downer
08.2022 - 01.2023
Crew Trainer
McDonald's Bayfair
06.2021 - 08.2022
Volunteer
Women's Refuge
01.2017 - 12.2017
Some College (No Degree) -
Tauranga Girls' College
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