XueYing Zeng

Assisted customers with selecting crystal products and explaining their cultural and spiritual meanings.

Handled transactions including both cash and mobile payments

Performed regular price checks to ensure competitive pricing.

Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.

Helped customers find specific products, answered questions, and offered product advice.

QiaoDa Education Center

Guangzhou, 2023

- Promoted tutoring programs to prospective students and parents through face-to-face and phone communication

- Answered customer inquiries and recommended suitable course packages

- Followed up with potential clients via phone and WeChat

- Assisted front desk operations and kept accurate customer records

Volunteer work:

Performance & Charity Sale Event

Newtonbrook Secondary, [Toronto], [2019]

Assisted with school fundraising activities involving student performances and product sales. Helped manage the charity booth, interacted with visitors, and supported performers throughout the event.

Event Planning Assistant - Many Faces Cultural Festival

Newtonbrook Secondary, [Toronto], [2020]

Helped organize the school's annual cultural event as part of the event planning department. Responsibilities included drafting event schedules, assisting with performer coordination, and setting up decorations to ensure a smooth and engaging festival experience.