- I enjoy helping others and giving back to the community
- Cooking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Gym Workouts
Amelia Tibbotts
Rolleston
Summary
I am a reliable, confident 17 year old with a strong sense of work ethic. I am always striving to do well in my job, am always on time and take initiative. I learn quickly and can handle busy situations, remaining calm under pressure. I'm friendly, polite, and courteous and communicate well with customers and my colleagues. I am eager to transition into full-time employment and bring commitment, adaptability, and polite demeanour to a dynamic work setting.
Overview
2
2
years of professional experience
Work History
FOH Server
Lone Star
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transition
- Reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Sumner Ice Cream Parlour & Takeaways
01.2023 - 06.2024
- Customer Service – Greet customers with a friendly, helpful attitude
- Address customer inquiries promptly and courteously
- Prepare ice cream Station – ensure ice cream machine/ food area is clean and functioning
- Re-stock ice cream flavours
- Setting up serving utensils and containers
- Manage customer orders – Take accurate orders and confirm details with customers
- Cash handling - handle cash and transactions accurately and securely
- Monitor Stock levels – Regularly check and restock ice cream flavours and takeaway supplies
- Communicate with management about low inventory
- Closing procedures – Clean and sanitise all surfaces, store all stock properly, secure and complete end of day financial procedures.
Education
Burnside High School
Burnside, Christchurch12.2023
Skills
- Communication Skills: Ability to effectively communicate with customers to understand their preferences and provide clear information about our service offerings
- Customer Focus: A strong customer centered approach, ensuring a positive and enjoyable experience for customers during their visit
- Product Knowledge: Comprehensive understanding of our products, menu, ingredients, and any special offerings to assist customers in making choices
- Time Management: Efficiently handle customer orders, prioritise tasks and manage time effectively to maintain a smooth flow in a fast-paced environment
- Problem solving: Quick thinking and ability to resolve customer concerns or issues promptly ensuring customer satisfaction
- Team Collaboration: Work well with colleagues to ensure a cohesive cooperative environment
- Attention to Detail: Maintain cleanliness, hygiene, and presentation standards
- Cash Handling: Proficiency in handling cash transactions accurately and securely
- Adaptability: Ability to adapt to carrying customer demands, menu changes and busy periods while maintaining a positive and proactive attitude
- Multi-tasking: Juggle multiple tasks efficiently, such as taking orders preparing food and serving customers, to keep the workflow smooth and minimise wait times
Interests
Timeline
FOH Server
Lone Star
06.2024 - Current
Server
Sumner Ice Cream Parlour & Takeaways
01.2023 - 06.2024
Burnside High School
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