Yamei Su
Wellington,WGN
Summary
With 5 years' experience in Laboratory, developed stringent careful working attitude. Customer service experience from Laboratory and Bakery, a solid team player with positive demeanour and proven skills in establishing rapport with clients. Experience at editing Chinese and English testing report according different testing standards and regulations.
Overview
17
17
years of professional experience
Work History
Manager
Island Bay Bakery
06.2015 - 12.2022
- Communicated with employees, suppliers and stakeholders clearly to establish business goals, increased sales by 10% every year.
- Controlled procedure, food safety and hygiene to meet customer expectations and comply with government regulations. Gained excellent food control plan certificate.
- Regular Staff training to maintain safe, high standards of products and service quality.,
Baker
Teed Street Larder Cafe
01.2013 - 03.2015
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Trained new employees on bakery methods and procedures.
Customer Service Officer
SGS Xiamen Branch
01.2007 - 01.2011
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with clients regarding testing standards, quotation, sample requirements.
- Typed in testing data from laboratory Technician and edited testing reports.
Microbiology Laboratory Technician
Yongxin Food Ltd
07.2005 - 01.2007
- Prepared samples and solutions following standard and procedures. Carried out daily testing task.
- Analyzed results and create reports
- Trained and supervised junior technicians in laboratory protocols.
Education
Diploma of Patisserie - Patisserie
NSIA
Auckland, NZ12.2012
Bachelor of Science - Food Sciences And Technology
Fuzhou University
Fuzhou07.2005
Skills
- 10 years customer service experience, listen and ready to help
- Great communication both in English and Chinese
- Patient, attention on details
- Familiar with Microsoft Office software
- Fast typing ability
Timeline
Manager
Island Bay Bakery
06.2015 - 12.2022
Baker
Teed Street Larder Cafe
01.2013 - 03.2015
Customer Service Officer
SGS Xiamen Branch
01.2007 - 01.2011
Microbiology Laboratory Technician
Yongxin Food Ltd
07.2005 - 01.2007
Diploma of Patisserie - Patisserie
NSIA
Bachelor of Science - Food Sciences And Technology
Fuzhou University
Similar Profiles
Yuki JayYuki Jay
Cafe Manager at Shelly Bay BakeryCafe Manager at Shelly Bay Bakery
David Joseph StubbsDavid Joseph Stubbs
Parks Estate Manager at Jumby Bay Island CompanyParks Estate Manager at Jumby Bay Island Company
Katherine McMullinKatherine McMullin
Food Prep Cooking Assistant at Vashon Island BakeryFood Prep Cooking Assistant at Vashon Island Bakery