Yan Sha
Christchurch
Summary
Highly experienced in the tourism industry with a decade-long track record of guiding and facilitating unforgettable experiences for travelers.
Proficient in navigating multicultural environments, leveraging fluency in multiple languages to connect with diverse audiences seamlessly.
Exceptional communication skills coupled with a commitment to delivering top-notch customer service.
Demonstrated ability to maintain physical fitness and stamina to excel in dynamic work environments.
A passionate individual driven by an insatiable curiosity and a relentless pursuit of excellence.
A fast learner, adept at mastering new skills and adapting to evolving challenges at ease.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tour Operator
You International Travel Service Ltd
12.2019 - Current
- Assisted customers with booking tours and activities, providing information about destinations and arranging transportation.
- Developed tour packages and itineraries for individual clients and groups across various locations.
- Developed guest relationships to achieve high level of satisfaction.
Tour Guide
KAD International Travel Service Ltd
, Queenstown
03.2015 - 04.2019
- Lead guided tours, providing insightful commentary and information about historical sites, cultural landmarks, and natural attractions.
- Ensure the safety and well-being of tour participants throughout the duration of the tour.
- Plan and organize tour itineraries, including transportation, accommodation, and meal arrangements.
- Adapt tour content and delivery to meet the needs and interests of diverse groups of tourists.
- Handle logistics such as ticketing, reservations, and coordinating with local vendors and attractions.
- Resolve any issues or concerns that may arise during the tour, ensuring a positive and memorable experience for guests.
Provide exceptional customer service, addressing questions, and providing assistance as needed.
Maintain a professional and engaging demeanor, fostering a welcoming and inclusive atmosphere for tour participants.
Project Manager
90% Travel
07.2012 - 12.2014
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
Education
Graduate Diploma of Tourism Management -
Lincoln University
01.2022
Tourism English -
Guilin Tourism College
01.2012
Skills
- Excellent communication skills, both verbal and written, in multiple languages
- In-depth knowledge of local history, culture, geography, and attractions
- Strong interpersonal skills, with the ability to connect with people from diverse backgrounds
- Leadership and organizational skills to effectively plan and execute guided tours
- Adaptability and flexibility to accommodate changing schedules and unexpected situations
- Problem-solving abilities to address any challenges that may arise during tours
- Physical fitness and stamina to lead tours for extended periods and navigate various terrain
- Customer service skills to ensure guest satisfaction and handle any inquiries or concerns
- Time management skills to efficiently manage tour schedules and logistics
- Cultural sensitivity and awareness to respect and honor different customs and traditions encountered during tours
Certification
- Travel Expert, Tourism New Zealand, Current
- First Aid Certificate, New Zealand Red Cross, Current
- Approved ADS Tour guide, Tourism New Zealand, Current
- Drivers License, 09/01/17, 12/01/33
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
Hobby and Interests
- Hiking
- Rock climbing
- Cooking
- Photographs
- garden and plants
Timeline
Tour Operator
You International Travel Service Ltd
12.2019 - Current
Tour Guide
KAD International Travel Service Ltd
03.2015 - 04.2019
Project Manager
90% Travel
07.2012 - 12.2014
Graduate Diploma of Tourism Management -
Lincoln University
Tourism English -
Guilin Tourism College
- Travel Expert, Tourism New Zealand, Current
- First Aid Certificate, New Zealand Red Cross, Current
- Approved ADS Tour guide, Tourism New Zealand, Current
- Drivers License, 09/01/17, 12/01/33
Similar Profiles
Eileen LiangEileen Liang
Intern at FRESH INTERNATIONAL TRAVEL SERVICE CD.,LTDIntern at FRESH INTERNATIONAL TRAVEL SERVICE CD.,LTD
Ying ZhangYing Zhang
Tour Guide at Beijing Ocean International Travel ServiceTour Guide at Beijing Ocean International Travel Service
Bertha MartinezBertha Martinez
Dispatcher at International Travel Service (ITS)Dispatcher at International Travel Service (ITS)